Account Manager

GlueIQ; Phoenix (AZ); On-site; USD 70,000 - 95,000; Full time

Job summary

GlueIQ is seeking an Account Manager / Sr. Account Manager to lead day-to-day client relationships and coordinate integrated advertising initiatives.

You will work with strategy, creative, media, and production teams to translate client needs into action while keeping scope, timelines, and budgets on track. The role emphasizes building trust, delivering accurate work, and driving measurable business outcomes for multiple campaigns.

Qualifications

• 3-6+ years in advertising or marketing account management.
• Experience coordinating integrated campaigns and managing the creative development and approval process.
• Working knowledge of digital advertising, social media, content, and paid media; media experience is preferred.
• Strong client service skills, sound judgment, and the ability to manage expectations professionally.
• Excellent organization, attention to detail, and follow-through across multiple projects and competing priorities.
• Clear writing, presentation, proofreading, and interpersonal communication skills.

Responsibilities

• Serve as a day-to-day client contact, providing responsive communication, clear updates, and consistent follow-through.
• Develop a strong understanding of each client’s business, brand, audience, industry, and marketing objectives.
• Prepare meeting agendas, lead status discussions, and document decisions, action items, owners, and deadlines.
• Gather and clarify client feedback, consolidate direction, and secure approvals at key project milestones.
• Manage expectations and raise sensitive issues or relationship concerns to senior account leadership with recommended next steps.
• Coordinate multiple projects and workstreams, partnering with project management to maintain schedules, deliverables, and priorities.
• Develop clear project and creative briefs with input from senior account leadership and discipline leads, including objectives, audience, deliverables, and measures of success.
• Ensure internal teams have the information, assets, feedback, and approvals needed to deliver their work.
• Review deliverables against the approved brief, brand guidelines, and client requirements before sharing them externally.
• Track dependencies and changes in scope; flag potential effects on timing, costs, or quality before committing to client requests.
• Track project budgets, estimates, and actual costs with project management and finance; flag potential overruns promptly.
• Keep account records, project documentation, and status reports accurate and current.
• Support billing, purchase orders, scope changes, and account forecasting by providing timely information and following up on outstanding items.
• Communicate client objectives and priorities clearly across internal teams, vendors, and media partners.
• Build collaborative relationships, resolve routine coordination issues, and elevate decisions that require senior guidance.
• Support junior account team members with day-to-day guidance and share effective processes and account knowledge.
• Contribute to a positive, accountable team environment and agency initiatives.

Skills

Account management

Client relationships

Budget management

Project coordination

Communication

Cross-functional collaboration

Education

Bachelor’s degree in marketing, advertising, communications, or related field

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Project management tools

Job description

Experience: 3-6+ years in advertising or marketing account management

Department: Account Services

Direct Report: Account Director

Title: Account Manager / Sr. Account Manager

Job Purpose

The Account Manager manages day-to-day client relationships and coordinates the delivery of integrated advertising and marketing initiatives. Working closely with senior account leadership and teams across strategy, creative, media, production, and project management, this role translates client needs into clear direction and keeps work moving within agreed scope, timelines, and budgets. Success means building client trust, delivering accurate work, and helping the team achieve measurable business outcomes.

Key Responsibility Areas

Client Stewardship

• Serve as a day-to-day client contact, providing responsive communication, clear updates, and consistent follow-through.
• Develop a strong understanding of each client’s business, brand, audience, industry, and marketing objectives.
• Prepare meeting agendas, lead status discussions, and document decisions, action items, owners, and deadlines.
• Gather and clarify client feedback, consolidate direction, and secure approvals at key project milestones.
• Manage expectations and raise sensitive issues or relationship concerns to senior account leadership with recommended next steps.

Account and Project Management

• Coordinate multiple projects and workstreams, partnering with project management to maintain schedules, deliverables, and priorities.
• Develop clear project and creative briefs with input from senior account leadership and discipline leads, including objectives, audience, deliverables, and measures of success.
• Ensure internal teams have the information, assets, feedback, and approvals needed to deliver their work.
• Review deliverables against the approved brief, brand guidelines, and client requirements before sharing them externally.
• Track dependencies and changes in scope; flag potential effects on timing, costs, or quality before committing to client requests.

Financial and Operational Support

• Track project budgets, estimates, and actual costs with project management and finance; flag potential overruns promptly.
• Keep account records, project documentation, and status reports accurate and current.
• Support billing, purchase orders, scope changes, and account forecasting by providing timely information and following up on outstanding items.

Team Collaboration

• Communicate client objectives and priorities clearly across internal teams, vendors, and media partners.
• Build collaborative relationships, resolve routine coordination issues, and elevate decisions that require senior guidance.
• Support junior account team members with day-to-day guidance and share effective processes and account knowledge.
• Contribute to a positive, accountable team environment and agency initiatives.

Qualifications

• 3-6+ years of experience in advertising, marketing, or client services, preferably within an agency.
• Bachelor’s degree in marketing, advertising, communications, or a related field, or equivalent relevant experience.
• Experience coordinating integrated campaigns and managing the creative development and approval process.
• Working knowledge of digital advertising, social media, content, and paid media; media experience is preferred.
• Strong client service skills, sound judgment, and the ability to manage expectations professionally.
• Excellent organization, attention to detail, and follow-through across multiple projects and competing priorities.
• Clear writing, presentation, proofreading, and interpersonal communication skills.
• Comfort working with budgets and campaign metrics and translating information into practical next steps.
• Proficiency in Microsoft Word, Excel, and PowerPoint, with familiarity using project management and collaboration tools.
• A proactive, collaborative approach and the ability to recognize when to act independently and when to seek guidance.

Key Requirements

• 3-6+ years experience in an advertising agency or marketing services
• Expereince in An excellent command of both written and verbal communication; able to clearly articulate in a way that advances the business; able to adjust communication style, as necessary, to enhance effectiveness
• Exhibits integrity, professionalism, dependability, and mature thinking
• Excellent time management and organizational skills
• Contributor, solution-oriented, and idea-Ooriented
• Strong facilitation skills, both in preparing materials required and in delivery
• Can handle multiple tasks and balance competing priorities simultaneously
• Adaptability to fast-paced environments and ability to incorporate feedback effectively
• Commitment to in-office presence 4 days a week