Senior Account Manager

Clark's White Glove Delivery; Kansas City (MO); On-site; USD 32,000 - 34,000; Full time

Job summary

Clark's White Glove Delivery in Kansas City is seeking an experienced Senior Account Manager to own daily client relationships, coordinate deliveries, and keep our premier client and operations teams aligned.

You will analyze delivery metrics, resolve issues promptly, train junior Account Managers, and contribute to process improvements while maintaining a positive, team-first attitude.

Qualifications

• 3-5 years of experience in account management, customer service, dispatch, or logistics.
• Strong phone and written communication skills.
• Proficiency with Excel and Google Sheets.
• Excellent organization and multitasking abilities in a fast-paced environment.
• Experience in furniture, home delivery, or last-mile logistics is a plus.

Responsibilities

• Serve as the main contact between customers, the client, and delivery teams.
• Schedule and confirm customer furniture deliveries and handle inbound calls and escalations.
• Resolve delivery issues, damages, and customer concerns quickly and professionally.
• Run daily call reports and track delivery metrics such as on-time performance and customer satisfaction using Excel and other programs.
• Share performance updates with client contacts and local operations leadership.
• Train and support Account Managers and help improve our processes.

Skills

Account management

Customer service

Dispatch

Logistics

Communication

Multitasking

Tools

Excel

Google Sheets

Job description

Clark's White Glove Delivery is looking for an experienced Senior Account Manager to support one of our premier retail clients in the Kansas City market. In this role you'll own the day-to-day client relationship, keep our delivery operation running smoothly, and help guide our account team.

Pay:

$23.00 - $25.00 per hour, based on experience

Schedule:

Monday - Friday

What You'll Do

• Serve as the main point of contact between our customers, our premier client, and our delivery teams
• Schedule and confirm customer furniture deliveries and handle inbound calls and escalations
• Resolve delivery issues, damages, and customer concerns quickly and professionally
• Run daily call reports and track delivery metrics such as on-time performance, damages, and customer satisfaction using Excel and other programs
• Share performance updates with client contacts and local operations leadership
• Train and support Account Managers and help improve our processes

What We're Looking For

• 3 - 5 years of experience in account management, customer service, dispatch, or logistics
• Strong phone and written communication skills
• Excel, Google, and all-around computer knowledge
• Ability to multitask and stay organized in a fast-paced environment
• A positive, team-first attitude and a knack for solving problems
• Experience in furniture, home delivery, or last-mile logistics is a plus

If you enjoy building strong client relationships and keeping a busy operation on track, we'd love to hear from you!