Senior Account Manager

Clarkswgd; Kansas City (MO); On-site; USD 32,000 - 34,000; Full time

Job summary

Clark's White Glove Delivery in Kansas City seeks a Senior Account Manager to own day-to-day client relationships and help guide our account team. The role focuses on keeping delivery operations smooth, resolving issues, and maintaining high client satisfaction.

The position pays $23.00 - $25.00 per hour, based on experience, with a Monday-Friday schedule. Ideal candidates have 3-5 years in account management or logistics and strong communication and Excel skills.

Qualifications

• 3-5 years of experience in account management, customer service, dispatch, or logistics.
• Strong phone and written communication skills.
• Excel, Google, and all-around computer knowledge.
• Ability to multitask and stay organized in a fast-paced environment.
• A positive, team-first attitude and a knack for solving problems.
• Experience in furniture, home delivery, or last-mile logistics is a plus.

Responsibilities

• Serve as the main point of contact between our customers, our premier client, and our delivery teams.
• Schedule and confirm customer furniture deliveries and handle inbound calls and escalations.
• Resolve delivery issues, damages, and customer concerns quickly and professionally.
• Run daily call reports and track delivery metrics such as on-time performance, damages, and customer satisfaction using Excel and other programs.
• Share performance updates with client contacts and local operations leadership.
• Train and support Account Managers and help improve our processes.

Skills

Phone communication

Written communication

Customer service

Team player

Problem solving

Tools

Excel

Google Sheets

Job description

Clark's White Glove Delivery is looking for an experienced Senior Account Manager to support one of our premier retail clients in the Kansas City market. In this role you’ll own the day-to-day client relationship, keep our delivery operation running smoothly, and help guide our account team.

Pay: $23.00 - $25.00 per hour, based on experience
Schedule: Monday - Friday

What You'll Do

• Serve as the main point of contact between our customers, our premier client, and our delivery teams
• Schedule and confirm customer furniture deliveries and handle inbound calls and escalations
• Resolve delivery issues, damages, and customer concerns quickly and professionally
• Run daily call reports and track delivery metrics such as on-time performance, damages, and customer satisfaction using Excel and other programs
• Share performance updates with client contacts and local operations leadership
• Train and support Account Managers and help improve our processes

What We're Looking For

• 3 - 5 years of experience in account management, customer service, dispatch, or logistics
• Strong phone and written communication skills
• Excel, Google, and all-around computer knowledge
• Ability to multitask and stay organized in a fast-paced environment
• A positive, team-first attitude and a knack for solving problems
• Experience in furniture, home delivery, or last-mile logistics is a plus

If you enjoy building strong client relationships and keeping a busy operation on track, we’d love to hear from you!