Senior Account Manager - Retail Last-Mile Delivery Lead

Clark's White Glove Delivery; Missouri; On-site; USD 32,000 - 34,000; Full time

Job summary

Clark's White Glove Delivery in Kansas City is seeking a Senior Account Manager to own day-to-day client relationships for one of our premier retail clients. You will keep the delivery operation running smoothly and mentor the account team.

This on-site role offers hourly pay of $23–$25 based on experience, a Monday–Friday schedule, and the chance to drive performance and customer satisfaction through proactive communication and problem-solving.

Qualifications

• 3-5 years of experience in account management, customer service, dispatch, or logistics.
• Strong phone and written communication skills.
• Excel, Google, and general computer knowledge.
• Ability to multitask and stay organized in a fast-paced environment.
• Experience in furniture, home delivery, or last-mile logistics is a plus.

Responsibilities

• Serve as the main contact between customers, the premier client, and delivery teams.
• Schedule and confirm customer furniture deliveries and handle inbound calls and escalations.
• Resolve delivery issues, damages, and customer concerns quickly and professionally.
• Run daily call reports and track delivery metrics such as on-time performance and satisfaction.
• Share performance updates with client contacts and local operations leadership.
• Train and support Account Managers and help improve our processes.

Skills

Account management

Customer service

Dispatch

Logistics

Phone communication

Written communication

Excel

Google tools

Multitasking

Organization

Tools

Excel

Google Workspace

Job description

Clark's White Glove Delivery in Kansas City is seeking a Senior Account Manager to own day-to-day client relationships for one of our premier retail clients. You will keep the delivery operation running smoothly and mentor the account team.

This on-site role offers hourly pay of $23–$25 based on experience, a Monday–Friday schedule, and the chance to drive performance and customer satisfaction through proactive communication and problem-solving.