Logistics Office Assistant

Clarkswgd; Cleveland (OH); On-site; USD 38,000 - 43,000; Full time

Job summary

Clark's White Glove Delivery in Cleveland seeks an Office Assistant to support a fast-paced delivery operation. The role focuses on phone and email communication, scheduling deliveries, and coordinating with drivers and warehousing staff to ensure on-time performance.

The ideal candidate is energetic, dependable, and detail-oriented, with strong customer service skills and proficiency in scheduling systems. Join a small team that values reliability and teamwork.

Qualifications

• Experience in logistics, dispatch, or delivery scheduling required.
• Able to handle high volume calls and emails with professionalism.
• Strong organization and multitasking in a fast-paced setting.

Responsibilities

• Handle a high volume of calls and emails with professionalism.
• Schedule deliveries and communicate with customers about dates.
• Build and adjust truck routes for on-time deliveries.
• Coordinate with drivers, warehouse staff, and management.
• Update orders, delivery notes, and customer information accurately.
• Follow through on outstanding tasks to keep work moving.

Skills

Logistics experience

Dispatcher skills

Customer service

Phone communication

Time management

Team player

Education

High school diploma

Tools

CRM software

Scheduling software

Job description

Office Assistant - Cleveland

Clark's White Glove Delivery
Schedule: Monday–Friday, 8:00 a.m.–4:00 p.m.

Clark's White Glove Delivery provides furniture receiving, warehousing, and white glove delivery services across multiple locations. We work with furniture retailers, interior designers, and their customers to ensure furniture is handled carefully and delivered professionally.

We're looking for a high-energy, customer-focused Office Assistant to support our Cleveland operation. This is a busy role with plenty of phone calls, emails, delivery scheduling, and truck routing. We need someone who stays organized, communicates clearly, and takes ownership of getting things done.

We're a small team, so reliability is essential. Everyone's contribution matters, and we depend on each other to keep the day running smoothly. Consistent attendance, punctuality, and following through on commitments are core expectations of this position.

What You'll Do

• Handle a high volume of incoming calls and emails with a friendly, professional attitude.

• Schedule deliveries and communicate with customers about delivery dates and expectations.

• Build and adjust truck routes to support efficient, on-time deliveries.

• Coordinate with drivers, warehouse staff, and management throughout the day.

• Keep customers and clients updated and help resolve delivery questions or concerns.

• Enter and update orders, delivery notes, and customer information accurately.

• Follow through on outstanding tasks and keep work moving without constant supervision.

Who We're Looking For

• Experience in logistics, transportation, dispatch, delivery scheduling, or a relevant role is required.

• Someone our small team can count on to show up on time, be ready to work, and follow through.

• A customer-first attitude and the ability to stay calm and helpful when things get busy.

• High energy, a strong work ethic, and a willingness to jump in where needed.

• Strong phone skills and clear, professional written communication.

• The ability to manage competing priorities without letting details slip.

• Comfort working with computers, email, and scheduling or order management systems.

• A team-oriented approach and willingness to support coworkers.

If you enjoy a fast-paced environment, helping customers, and keeping a busy delivery operation organized, we want to hear from you.