Senior Account Manager

Airswift; Houston (TX); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Base salary + performance bonus

Career progression

World-class training

Work-life balance

Annual destination trips

Mental Health support

Charity days

Job summary

Airswift is seeking a Senior Account Manager to own the health, growth and sustainability of our major accounts, collaborating with global regions to satisfy client needs. You will coordinate with Delivery, Service, Quality Control and Finance to support all client requirements, discover new opportunities, and drive successful requisitions and placements.

We offer a competitive base salary with a performance bonus, plus world‑class training and clear career progression within a truly global

Qualifications

• 5+ years of account management experience in staffing or related industry.
• Proficient with MS Word and Excel.
• Strong client service and relationship-building skills.
• Ability to identify new opportunities within a client and cross-sell services.
• Degree or equivalent work experience.

Responsibilities

• Manage and grow assigned client accounts and revenue targets.
• Maintain client and contractor base to penetrate services lines and drive growth.
• Develop trusted advisor relationships with key stakeholders and sponsors.
• Coordinate with Delivery, Service, Quality Control and Finance to support client needs.
• Lead new requisitions, sourcing plans, interviews, and placements with clients.
• Obtain client work orders and new authorizations; monitor performance vs forecast.
• Ensure compliance with company policies and regulatory requirements.
• Support contractors throughout onboarding to off-boarding lifecycle.

Skills

Account management

Client service

MS Word

MS Excel

Relationship building

Opportunity identification

Communication skills

Time management

Education

Bachelor's degree or equivalent

Tools

CRM systems

Job description

About Us

Airswift is the leading workforce solutions provider to the STEM industries. For over 40 years Airswift has been transforming lives through the provision of international workforce solutions to STEM industries. Today, we are an integrated team of over 900 employees across 37 countries, supporting over 8,000 contractors globally.

We are a people business – we transform lives through the world of work. We care about wellbeing, community engagement and our planet – we plant a tree for every person placed in a job globally! We have a passion for growth, including investing in the development of our people.

We support professionals looking for jobs with exceptional firms in the technology, construction, and engineering sectors.

Role Description

The Senior Account Manager will take responsibility for the health, growth and sustainability of our major accounts and will collaborate with global regions. This includes satisfaction of the client, debt stance of the client, discovery within current and future opportunities across the client. They will implement all client policies, processes and delivery programs by partnering with colleagues for the execution of said initiatives. The Account Manager will work closely with the Delivery function, Service, Quality Control and Finance office functions to fully support all customer needs.

Principle Accountabilities

• The Account Manager is responsible for the management and sales for specifically assigned clients.
• The Account Manager maintains Airswift’s current/new client and contractor base to leverage existing service lines & continue to penetrate all services lines to develop net new GP growth.
• The Account Manager is responsible for developing trusted advisor relationships with key line managers, contractors, stakeholders and executive sponsors.
• Responsible for the interaction with the Delivery Centre to cover all client delivery needs across the Account Managers specified clients.
• Works effectively with the client to bring new requisitions, plans sourcing delivery, facilitate job interviews and placements.
• Responsible for obtaining client work orders and new authorizations.
• Meet sales targets (KPIs) which are agreed with Regional Sales Director. Monitor and review monthly sales performance against forecast.
• Adheres to the local regulatory requirements and deliver to customer policy and regulatory requirements.
• Responsible for supporting Contractors and Assignees throughout the duration of their assignment from on-boarding to off-boarding.
• This includes all pre-access requirements, logistics, document recording, tracking of recharges, and ongoing support to queries.

Skills, Knowledge, and Experience

• +5 years of account management experience in the staffing industry.
• Excellent Microsoft skills, in particular Word & Excel.
• Strong demonstrable client service skills.
• Ability to identify new opportunities within a customer.
• Accredited degree or equivalent work experience.
• Ability to demonstrate client relationship skills, analyze opportunities, qualifying potential service lines and scope.
• Ability to network at a senior level.
• Account management experience with a proven record of providing excellent customer service.
• Strong interpersonal, communication, organization and time management skills.
• Ability to foster teamwork when working cross functionally.
• Highly self-motivated and objective driven.

What we can offer you!

• Attractive monthly base salary + competitive performance bonus.
• Genuine career progression opportunities, either locally or globally!
• World-class training programmes and development opportunities.
• Team driven environment, supportive culture with a focus on work-life balance.
• Career breaks available after one year.
• Real time recognition through our employee reward platform.
• Mental Health First Aiders to signpost you to support when you need it.
• Yearly destination trips as part of our High Flyers program (Dubai, Buenos Aires, etc…)
• Charity days for various important causes such as Relay for Life and Earth Day.

Our Core Values

• Growth - In life and business, one must grow to flourish and achieve high ambitions. Growth requires change, challenge, risk and sacrifice - we will always choose growth.
• Life – Above all else, we value life. The quality of life, both in and outside of work, profoundly influences our well-being and our impact on the world.
• Excellence - We deliver, holding ourselves accountable for results. Our customers see excellence in everything we do.
• Integrity - We are ethical, open, honest and authentic. People trust us to do the right thing for the right reason.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Diversity & Inclusion

At Airswift, we believe that diversity is critical to our success and makes us a great place to work. We are committed to building an equal opportunity workplace, the more inclusive we are - the better our work will be.

Visit our website and social media to find out more! - www.airswift.com

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