Senior Account Manager

Acxiom; Columbus (OH); Remote; USD 80,000 - 120,000; Full time

Job summary

A leading company in data and technology is seeking a Senior Account Manager to oversee reseller account management and support operational improvements. The ideal candidate will have extensive experience in marketing data and identity solutions, with a passion for client satisfaction and process enhancement. This remote position allows for collaboration with various teams to optimize delivery processes and ensure client success.

Qualifications

• At least 5 years of expertise in marketing data, identity, and analytics.
• Knowledge of the digital ecosystem and leadership skills.

Responsibilities

• Support reseller accounts and contribute to process improvements.
• Manage client requests efficiently, ensuring compliance.
• Steward the contracting process as needed.

Skills

Client satisfaction

Process improvement

Strategic thinking

Leadership

Education

Degree in business, marketing, or technical discipline

Job description

Acxiom’s Indirect organization is seeking a Senior Account Manager to oversee reseller account management, support pricing, and manage operations related to solutions including Acxiom’s data and identity products. The ideal candidate will be autonomous, experienced in supporting reseller clients, and possess a deep understanding of multi-product data and identity solutions, with or without agency media engagement. This role also involves supporting operational improvements to optimize commercial, contracting, and delivery processes. The candidate should be passionate about client satisfaction, process improvement, and managing client relationships. This position is focused on the US and allows for remote work.

Responsibilities:

1. Support reseller accounts and contribute to process improvements
2. Manage client requests efficiently, ensuring compliance
3. Steward the contracting process as needed
4. Articulate the value of Acxiom products within broader solutions
5. Communicate with executives and manage stakeholder relationships
6. Report to the VP, Commercial Strategy
7. Manage accounts and special projects
8. Collaborate with product and delivery teams
9. Handle pricing entries in Salesforce
10. Assist in operational processes and improvements

Minimum Requirements:

1. Degree in business, marketing, or technical discipline, or equivalent experience
2. At least 5 years of expertise in marketing data, identity, and analytics
3. Knowledge of the digital ecosystem
4. Experience with market-leading data and identity solutions across CRM and media
5. Leadership skills to inspire and develop teams
6. Strategic and critical thinking abilities

About Acxiom:

We are leaders in helping brands understand their customers through data and technology, enabling relevant communication and better customer experiences. We value collaboration, excellence, innovation, outcomes, and empowerment. Diversity and inclusion are core to our culture, fostering innovation and a sense of belonging. Our global presence and commitment to employee growth make us a sought-after employer in the marketing industry.