Senior Account Manager

dentsu; Colorado; Hybrid; USD 68,000 - 110,000; Full time

Benefits offered by this job

Health benefits

Hybrid work schedule

Paid time off

Job summary

Dentsu, Merkle’s team, is seeking a Senior Account Manager to lead day-to-day delivery of email/SMS/mobile push campaigns for a major retail client. You will be the main client contact, coordinating with agencies and internal teams to ensure timely, high-quality execution of marketing strategies.

This role requires 6+ years in digital marketing or marketing operations, experience with Braze or Salesforce Marketing Cloud, and strong relationship-building skills.

Qualifications

• Bachelor's Degree required.
• 6+ years related agency experience.
• Experience with Braze or Salesforce Marketing Cloud.
• Excellent, proven organizational skills with attention to detail.
• Experience with client-facing responsibilities and presenting to clients.
• Knowledge of contracts and managing a SOG, scope creation and management.
• Ability to leverage business acumen to identify new opportunities.
• Strong listening and relationship-building skills.
• Experience leading teams is a plus.

Responsibilities

• Support or act as the primary contact for day-to-day delivery team and client.
• Build strong relationships with client stakeholders and other teams to ensure campaign schedules and processes are clear.
• Run internal and external client meetings; daily communication with key contacts.
• Ensure timeliness and quality of client deliverables.
• Identify and implement improvements to existing processes.
• Provide leadership and operational efficiencies to the delivery team.
• Maintain big-picture awareness and disseminate information for execution.
• Apply critical thinking to identify and mitigate delivery risks.
• Manage multiple email campaigns concurrently in Salesforce Marketing Cloud or Braze.

Skills

Client-facing

Relationship building

Project coordination

Leadership

Business acumen

Education

Bachelor's Degree

Tools

Braze

Salesforce Marketing Cloud

Job description

The purpose of this role is to drive the day to day operations of email/SMS/mobile push services delivery. The role ensures our email/SMS/mobile push services teams are organised and well positioned to deliver for our clients. The role engages directly with our clients, but also other teams, and communication is a key.

Job Description

We have an exciting opportunity for a Senior Account Manager to join our busy team working on a major retail client. The Senior Account Manager role is a key player in our team and will be the main contact for the client, other agencies, and internally within Merkle. The Senior Account Manager will maintain client satisfaction by ensuring exceptional service and creating value for clients leveraging strong account management and interpersonal skills.

The Senior Account Manager is ultimately responsible for the day-to-day execution of our clients' marketing strategies. This role requires partnership with the various client stakeholders and Merkle stakeholders, acting as a liaison between the teams to execute flawlessly and meet business goals. By ensuring marketing and support activities are executed in a timely and efficient manner, the Senior Account Manager directly impacts the success of our clients as well as Merkle.

Key Responsibilities

• Support or act as the primary contact for day-to-day delivery team and client
• Responsible for building strong relationships with key client stakeholders and other teams to ensure campaign schedules and processes are clear and adhered to
• Run internal and external client meetings; responsible for daily communication with key internal and external contacts
• Ensure timeliness and quality of client deliverables
• Continuously observe and identity areas to improve existing processes
• Bring leadership, guidance and operational efficiencies to the delivery team
• View of bigger picture and disseminating information to the appropriate parties for execution
• Apply critical thinking skills to identify and mitigate potential delivery risks
• Remain extremely focused on detail while managing multiple email campaigns simultaneously through Salesforce Marketing Cloud or Braze.

Qualifications

• Bachelor's Degree required
• 6+ years related agency experience, specifically within digital marketing or marketing operations
• Must have experience with Braze or Salesforce Marketing Cloud
• Excellent, proven organizational skills, including strong attention to detail and ability to effectively manage multiple projects simultaneously
• Experience with client-facing responsibilities and with giving client presentations
• Knowledge of contracts and managing a SOG, along with scope creation and management
• Ability to leverage business experience / acumen to identify new business and marketing opportunities
• Strong listening and superior relationship building skills
• Experience leading teams is a plus

At dentsu, we believe great work happens when we’re connected. Our hybrid way of working combines remote flexibility with regular in-person collaboration to spark ideas and strengthen our teams. Many of our employees who live within commuting distance (90 minutes) from one of our Headquarter or Hub Offices (New York, Chicago, Detroit, Los Angeles) are required to work in the office 2-3 days per week including one Team Day. The minimum number of days may vary by office and role. Dentsu may designate other HQ or Hub offices at any time. Those who do not live near an office may be designated as a remote employee, depending on the role and business needs. Regardless of your work location, we expect you to be flexible to meet the needs of our Company and clients, which may include attendance in an office from time to time.

The annual salary range for this position is $68,000 - $110,400. Placement within the salary range is based on a variety of factors, including relevant experience, knowledge, skills, and other factors permitted by law.

Benefits

• Medical, vision, and dental insurance,
• Life insurance,
• Short-term and long-term disability insurance,
• 401k,
• Flexible paid time off,
• At least 15 paid holidays per year,
• Paid sick and safe leave, and
• Paid parental leave.

Dentsu also complies with applicable state and local laws regarding employee leave benefits, including, but not limited to providing time off pursuant to the Colorado Healthy Families and Workplaces Act, in accordance with its plans and policies. For further details regarding Dentsu benefits, please visit www.dentsubenefitsplus.com.

Location

USA - Remote - Colorado

Brand

Merkle

Time Type

Full time

Contract Type

Permanent

Dentsu is committed to providing equal employment opportunities to all applicants and employees. We do this without regard to race, color, national origin, sex , sexual orientation, gender identity, age, pregnancy, childbirth or related medical conditions, ancestry, physical or mental disability, marital status, political affiliation, religious practices and observances, citizenship status, genetic information, veteran status, or any other basis protected under applicable federal, state, or local law.

Dentsu is committed to providing reasonable accommodation to, among others, individuals with disabilities and disabled veterans. If you need an accommodation because of a disability to search and apply for a career opportunity with us, please send an e‑mail to [e-mail] by clicking on the link to let us know the nature of your accommodation request and your contact information. We are here to support you.