Senior Account Manager

Dentsu Aegis Network Ltd.; Northern (KY); On-site; USD 68,000 - 110,000; Full time

Benefits offered by this job

Medical insurance

Vision insurance

Dental insurance

Life insurance

Disability insurance

401k

Paid time off

Paid holidays

Paid sick leave

Paid parental leave

Job summary

Dentsu Aegis Network Ltd. in the United States is seeking a Senior Account Manager to own day-to-day client delivery for a major retail client.

You will serve as the main liaison between the client, internal teams and partner agencies, ensuring flawless execution of marketing strategies and strong client satisfaction. The role requires Braze experience, a Bachelor’s degree and 6+ years in digital marketing or marketing operations.

Qualifications

• Bachelor's degree required.
• 6+ years of agency experience in digital marketing or marketing operations.
• Experience with Braze is a must.
• Strong organizational skills with the ability to manage multiple projects.
• Experience with client-facing roles and delivering client presentations.
• Knowledge of contracts and managing a SOW.
• Ability to identify new business and marketing opportunities.
• Strong listening and relationship-building skills.
• Experience leading teams is a plus.

Responsibilities

• Support primary contact for day-to-day delivery and client.
• Build relationships with client stakeholders and teams to align schedules.
• Run internal and external client meetings; daily communication with key contacts.
• Ensure timeliness and quality of client deliverables.
• Identify areas to improve existing processes and drive efficiencies.
• Provide leadership and operational guidance to the delivery team.
• Disseminate information to the appropriate parties for execution.
• Apply critical thinking to identify and mitigate delivery risks.
• Manage multiple Braze email campaigns.

Skills

Braze

Relationship building

Client presentations

Project management

SOW/contracts

Business development

Team leadership

Digital marketing

Marketing operations

Communication

Education

Bachelor's Degree

Job description

Job Description: We have an exciting opportunity for a Senior Account Manager to join our busy team working on a major retail client. The Senior Account Manager role is a key player in our team and will be the main contact for the client, other agencies, and internally within Merkle. The Senior Account Manager will maintain client satisfaction by ensuring exceptional service and creating value for clients leveraging strong account management and interpersonal skills. The Senior Account Manager is ultimately responsible for the day‑to‑day execution of our clients' marketing strategies. This role requires partnership with the various client stakeholders and Merkle stakeholders, acting as a liaison between the teams to execute flawlessly and meet business goals. By ensuring marketing and support activities are executed in a timely and efficient manner, the Senior Account Manager directly impacts the success of our clients as well as Merkle.

Key Responsibilities:

• Support or act as the primary contact for day‑to‑day delivery team and client
• Responsible for building strong relationships with key client stakeholders and other teams to ensure campaign schedules and processes are clear and adhered to
• Run internal and external client meetings; responsible for daily communication with key internal and external contacts
• Ensure timeliness and quality of client deliverables
• Continuously observe and identity areas to improve existing processes
• Bring leadership, guidance and operational efficiencies to the delivery team
• View of bigger picture and disseminating information to the appropriate parties for execution
• Apply critical thinking skills to identify and mitigate potential delivery risks
• Remain extremely focused on detail while managing multiple email campaigns simultaneously through Braze.

Qualifications

• Bachelor's Degree required
• 6+ years related agency experience, specifically within digital marketing or marketing operations
• Must have experience with Braze
• Excellent, proven organizational skills, including strong attention to detail and ability to effectively manage multiple projects simultaneously
• Experience with client‑facing responsibilities and with giving client presentations
• Knowledge of contracts and managing a SOW, along with scope creation and management
• Ability to leverage business experience / acumen to identify new business and marketing opportunities
• Strong listening and superior relationship building skills
• Experience leading teams is a plus

Benefits available with this position include:

• Medical, vision, and dental insurance
• Life insurance
• Short‑term and long‑term disability insurance
• 401k
• Flexible paid time offAt least 15 paid holidays per year
• Paid sick and safe leave
• Paid parental leave

The annual salary range for this position is $68,000 - $110,400.

Placement within the salary range is based on a variety of factors, including relevant experience, knowledge, skills, and other factors permitted by law.

Location: USA - Remote - Colorado

Brand: Merkle

Time Type: Full time

Contract Type: Permanent

At dentsu, we believe great work happens when we’re connected. Our hybrid way of working combines remote flexibility with regular in-person collaboration to spark ideas and strengthen our teams. Many of our employees who live within commuting distance (90 minutes) from one of our Headquarter or Hub Offices (New York, Chicago, Detroit, Los Angeles) are required to work in the office 2-3 days per week including one Team Day. The minimum number of days may vary by office and role. Dentsu may designate other HQ or Hub offices at any time. Those who do not live near an office may be designated as a remote employee, depending on the role and business needs. Regardless of your work location, we expect you to be flexible to meet the needs of our Company and clients, which may include attendance in an office from time to time.

Dentsu is committed to providing equal employment opportunities to all applicants and employees. We do this without regard to race, color, national origin, sex , sexual orientation, gender identity, age, pregnancy, childbirth or related medical conditions, ancestry, physical or mental disability, marital status, political affiliation, religious practices and observances, citizenship status, genetic information, veteran status, or any other basis protected under applicable federal, state, or local law.

Dentsu is committed to providing reasonable accommodation to, among others, individuals with disabilities and disabled veterans. If you need an accommodation because of a disability to search and apply for a career opportunity with us, please send an e‑mail to [e-mail] by clicking on the link to let us know the nature of your accommodation request and your contact information. We are here to support you.

About dentsu For over 120 years, innovation has been a core tenet of our offering – exploring new ways to reach, engage and nurture relationships with audiences. Together we drive a multiplier effect for clients at a global scale, through the development of Integrated Growth Solutions that are underpinned by our promise to clients: innovating to impact. Be a force for good. Sustainability is a vital part of our business and an important area of focus for our clients. We’re leading the way – helping to build a more sustainable planet. Dream loud. In this moment of transformation, we need our people to be fearless, embracing change and ambiguity, driven by the love for their work and excitement for the future. Team without limits. We create opportunities for connection and collaboration between our colleagues and clients, building a sense of belonging and having some fun along the way. Find out more about us Who we are Our Social Impact Our work