Senior Account Manager

The Trade Desk, Inc.; Chicago (IL); On-site; USD 95,000 - 140,000; Full time

Job summary

The Trade Desk in Chicago is seeking a Senior Account Manager to support Client Services, managing and growing key retail accounts while guiding clients on using The Trade Desk platform. You will train new clients, deliver data-driven insights, and collaborate across teams to optimize campaigns.

Ideal candidates have 5–7+ years in online advertising, strong programmatic experience, and proven ability to upsell and build lasting client relationships.

Qualifications

• 5–7+ years of consultative, client-facing work in online advertising preferred.
• 1–2+ years of experience in the programmatic space preferred.
• Retail Enterprise and Retail RMN experience a plus.
• Bachelor’s Degree from a four-year university or equivalent years of experience preferred.
• Excellent troubleshooting, analytical, and problem-solving abilities with cross-functional collaboration.
• Proven track record of growing accounts by building client relationships and aligning objectives.

Responsibilities

• Manage and grow a roster of key accounts within a large Retail Media Agency.
• Become an expert on The Trade Desk platform and advise clients on creative marketing strategies.
• Collaborate with Sales & Trading to grow accounts and achieve client goals.
• Develop relationships with brand and agency clients as a consultant to their business.
• Own the training plan for onboarding new clients and continuing education of the platform.
• Lead initiatives beyond task management to move accounts forward.
• Provide feedback to Product Management and Partnerships on platform features and improvements.
• Develop methodologies and customer-facing guides with Product Marketing and Sales.

Skills

Consultative client-facing experience

Programmatic advertising

Retail Enterprise RMN experience

Analytical mindset

Strong communication

Education

Bachelor’s Degree

Job description

The Trade Desk is a global technology company and the world’s leading independent platform for digital advertising, with over 3,000 employees across more than 30 offices. Our technology helps advertisers reach the right audiences across the open internet — from streaming TV and podcasts to mobile apps, news, and more.
Advertising powers the content people love. By making it more transparent, effective, and responsible, we help support trusted journalism, quality entertainment, and creators worldwide. The world’s brands and agencies rely on us to reach their customers and grow their businesses responsibly.
The scale of our platform brings unique technical challenges — from processing massive datasets in real time to building systems that operate reliably on a global scale. When you work here, your impact is worldwide. We welcome diverse perspectives, encourage curiosity, and build teams that learn from one another. If you’re driven to solve meaningful challenges, we’d love to meet you.

What we do:

We are seeking a talented and driven Senior Account Manager to join The Trade Desk, a company that is revolutionizing global advertising through its media-buying platform. In this role, you will support the Client Services team in managing and growing key accounts, collaborating with internal teams to provide strategic recommendations, data-driven insights, and exceptional client service. As an expert in The Trade Desk platform, you will offer guidance to clients, provide training on new features, and contribute to enhancing the platform. If you are a proactive, analytical, and client-focused professional with a passion for online advertising, this is an opportunity to make an impact and grow within our dynamic organization.

What You’ll Do:

• Manage and grow a roster of key accounts within a large Retail Media Agency by building strong client relationships, providing strategic recommendations and exceptional client service.
• Become an expert on The Trade Desk platform and offer insights to clients on how to implement creative marketing strategies.
• Collaborate effectively with the Sales & Trading functions to develop existing accounts and achieve client goals and objectives.
• Develop and cultivate relationships with brand and agency clients as a consultant to their business.
• Own the training plan for onboarding new clients, continuing programmatic education, platform improvements, and new channels and markets within the industry.
• Able to lead, not just manage tasks; think multiple steps ahead to move an account forward.
• Represent client needs by providing feedback to Product Management and Partnerships to identify and define features, integrations and product improvements to The Trade Desk platform.
• Develop standard methodologies within Client Services, collaborate with Product Marketing to develop effective training collateral and customer facing guides, and parter with our Sales Team to grow the account.

What You’ll Bring:

• 5-7+ years of consultative, client-facing work within online advertising experience preferred.
• 1-2+ years of experience working within the programmatic space preferred
• Retail Enterprise and Retail RMN experience a plus.
• Bachelor’s Degree from a four-year university or equivalent years of experience preferred.
• Excellent troubleshooting, analytical, and problem-solving abilities, along with an ability to collaborate cross-functionally in a dynamic environment.
• Consistent track record of growing accounts by developing a strong relationship with clients, understanding their business objectives and recommending the best strategies for implementing solutions.
• Effective time management skills – ability to prioritize and meet deadlines.
• Ability to upsell, uncover new business opportunities and go deep within Brands.
• Excellent presentation and communication skills (written and verbal) and confidence speaking to large groups.
• Willingness to travel alongside a team around 1-3 x a quarter

The Trade Desk does not accept unsolicited resumes from search firm recruiters. Fees will not be paid in the event a candidate submitted by a recruiter without an agreement in place is hired; such resumes will be deemed the sole property of The Trade Desk. The Trade Desk is an equal opportunity employer. All aspects of employment will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected