Account Manager

Jobtailor; North Carolina; On-site; USD 55,000 - 85,000; Full time

Job summary

Jobtailor is seeking a Customer Success professional to manage client relationships and drive value for home improvement customers. You will translate customer objectives into measurable outcomes and collaborate with cross-functional teams to launch new capabilities.

You will gather requirements, analyze issues and support strategic initiatives while traveling as needed. The role emphasizes relationship management, analytics, and a proactive approach to customer outcomes.

Qualifications

• 2+ years in a customer-facing role in software or home improvement spaces.
• Strong communication and interpersonal skills to build rapport with customers.
• Excellent problem-solving and strategic thinking abilities.
• Experience with CRM software (Salesforce) and other CS tools; travel may be required.

Responsibilities

• Develop a deep understanding of Versatile’s Home Improvement solution and explain its technical and non-technical aspects
• Build and maintain trusted relationships with key account stakeholders as a strategic advisor
• Coordinate cross-functional launches and communicate new capabilities, use cases, dependencies and expected value
• Analyze customer issues, determine impact and help develop business solutions
• Perform basic software requirements gathering and analysis for customer project requests
• Interface between users, technical staff and project management to complete key project deliverables
• Bridge assigned accounts with internal Support and Technology teams to raise concerns, identify solutions and drive improvements
• Lead business reviews using analytics and performance metrics to demonstrate value, identify trends, recommend improvements and establish action plans
• Perform other duties and special projects as assigned

Skills

Customer Success Experience

CRM Proficiency

Strong Communication

Problem-Solving

Business Acumen

Education

High School Diploma

Tools

Salesforce

Jira

Job description

• Develop a deep understanding of Versatile’s Home Improvement solution and explain its technical and non-technical aspects
• Build and maintain trusted relationships with key account stakeholders as a strategic advisor
• Coordinate cross-functional launches and communicate new capabilities, use cases, dependencies and expected value
• Analyze customer issues, determine impact and help develop business solutions
• Perform basic software requirements gathering and analysis for customer project requests
• Interface between users, technical staff and project management to complete key project deliverables
• Bridge assigned accounts with internal Support and Technology teams to raise concerns, identify solutions and drive improvements
• Lead business reviews using analytics and performance metrics to demonstrate value, identify trends, recommend improvements and establish action plans
• Perform other duties and special projects as assigned

Requirements

• 2+ years' experience in a customer-facing role, such as Customer Success, Account Management, or Customer Support in the Software or Home Improvement spaces
• Strong communication and interpersonal skills, with the ability to build rapport and trust with customers
• Excellent problem-solving skills and the ability to think strategically
• Experience working with CRM software (e.g., Salesforce) and other customer success tools is a plus (e.g., Jira)
• Strong business acumen with the ability to understand customer objectives and translate them into measurable business outcomes
• Ability to thrive in a fast-paced, dynamic environment and effectively manage multiple priorities
• Ability and flexibility to travel for business as required
• Must be 18 years or older
• Must have a high school diploma or equivalent
• Willingness to take a drug test, submit to a background investigation and submit fingerprints as part of onboarding
• Legal authorization to work in the U.S.; employment visa sponsorship is not available

Core Competencies

Demonstrates strong communication and interpersonal skills to build trusted relationships with customers while leveraging analytical abilities to drive business solutions and improvements. Proficient in customer success methodologies and capable of managing multiple priorities in a dynamic environment.

Highest-signal resume keywords

• Customer Success Experience
• CRM Software Proficiency
• Strong Communication Skills
• Problem-Solving Skills
• Business Acumen

Hard Skills

• Software Requirements Gathering
• Business Analysis
• Performance Metrics Analysis
• Project Management
• Customer Issue Analysis

Soft Skills

• Interpersonal Skills
• Strategic Thinking
• Relationship Building
• Adaptability
• Trust Building

Industry Keywords

• Home Improvement
• Customer-Facing Role
• Account Management
• Customer Support
• Cross-Functional Coordination

Tools & Technologies

• Salesforce
• Jira