Client Success Manager - Account Manager

Gray Dawes Travel; United States; Hybrid; USD 80,000 - 120,000; Full time

Benefits offered by this job

Flexible benefits including health, disability, and life insurance

Generous time off policy

Opportunities for progression

Job summary

A leading global travel management company is seeking a Client Success Manager to develop and maintain client relationships. The ideal candidate will have over 10 years of experience in Corporate Travel Management and strong account management skills. This role offers a flexible working environment, with opportunities for professional growth and a generous benefits package.

Qualifications

• 10+ years experience in Corporate Travel Management.
• 5+ years account management experience.
• Strong skills in client relationship management.

Responsibilities

• Develop positive client relationships through contact and meetings.
• Implement and maintain customized client account plans.
• Produce and analyze business intelligence reports.

Skills

Account management

Corporate Travel Management

Client relationship building

Customer Service

Business intelligence interpretation

Tools

CRM systems

Job description

Client Success Manager - Account Manager

Gray Dawes Travel is a multi‑award winning, global travel management company with offices in the United States, United Kingdom, Australia, and the Netherlands. Established in 1865, we’re constantly growing by using technology and our passion for what we do to keep evolving. As one of the fastest growing Travel Management Companies in the world, we help businesses travel smarter, more efficiently, and more sustainably. We become an extension of our clients, where their success is our success.

What We’re Looking For

• 10+ years experience in Corporate Travel Management, with at least 5 years account management experience.
• Experience working with and building multi‑level client relationships including with client c‑suite.
• Building and executing plans which drive client value and develop customer accounts.
• Knowledge of working with clients across multiple global markets.
• Experience working in a selling environment.
• Customer Service to the highest level.
• Knowledge of working day to day within a CRM system.
• Knowledge of working with and interpreting business intelligence reports / management information.

What You’ll Do

• Develop positive client relationships through close regular contact and planned meetings with all clients in your assigned portfolio.
• Implement and maintain customized client account development plans.
• Conduct formal review meetings with each client.
• Work with our Sales & Implementation teams to present Gray Dawes Group to prospective clients and outline the value of the account management program.
• Ensure that client information is always up‑to‑date and accurate including the recording of all meaningful client interaction on the CRM so that it can be tracked.
• Produce and analyze meaningful business intelligence reports for delivery to the client and Gray Dawes Group.
• Proactively highlight to clients the value being provided by their travel program.
• Utilize data and feedback to highlight opportunities for cost saving to the client and overall service enhancement.
• Understand the commercial status of client contracts, including their value, income streams, billing arrangements and renewal.
• Proactively work to enhance the commercial position of each account through product promotion, selling additional services, paid services, fee optimization and consultancy.
• Actively promote technology to clients including online booking, expense management, online MI and in‑house developed technology.
• Provide client online and technology training as required.
• Work with colleagues across the business to deliver solutions to solve problems and matters arising.
• Promote company supplier relations policies.

What We Can Offer

• A relaxed, informal & caring working environment
• Opportunities for progression
• Hybrid and/or remote work opportunities
• Flexible benefits including health, disability, life, vision and dental
• Generous time off policy to promote a healthy work/life balance

Seniority level

Associate

Employment type

Full‑time

Job function

Customer Service

Industries

Travel Arrangements