Senior Account Health & Process Optimization Lead

PayPal; New York (NY); Hybrid; USD 87,000 - 124,000; Full time

Job summary

PayPal is seeking a results-driven professional in New York for a role focused on improving business processes and account health. You will collaborate across internal teams, propose solutions, and influence actions to drive efficiencies and better outcomes.

The position emphasizes data-driven decisions, monitoring performance, and providing insights to leaders to support strategic priorities, with a balanced hybrid work model and opportunities across major US locations.

Qualifications

• 3+ years relevant experience and a Bachelor’s degree OR Any equivalent combination of education and experience.

Responsibilities

• Collaborate with internal teams to influence process quality.
• Determine appropriate actions for process improvements.
• Recommend solutions to enhance efficiency and effectiveness.
• Monitor and manage account health and performance.
• Provide analytical insights to support business decisions.

Skills

3+ years relevant experience

Bachelor’s degree

Education

Bachelor’s degree or equivalent

Job description

PayPal is seeking a results-driven professional in New York for a role focused on improving business processes and account health. You will collaborate across internal teams, propose solutions, and influence actions to drive efficiencies and better outcomes.

The position emphasizes data-driven decisions, monitoring performance, and providing insights to leaders to support strategic priorities, with a balanced hybrid work model and opportunities across major US locations.