Senior Account Growth & Retention Manager

celitocommunications; Raleigh (NC); On-site; USD 90,000 - 130,000; Full time

Job summary

Celito Communications in Raleigh, NC, seeks a senior Account Manager to own a book of business and drive growth through expansion across connectivity, VoIP, managed IT, and data center services. You will manage relationships with executives and close expansion deals end-to-end, while maintaining renewals and net retention.

You’ll start with accounts handed off by Account Executives, build a proactive expansion pipeline, conduct quarterly business reviews, and partner with Operations and Support

Qualifications

• 5+ years of B2B account management or full-cycle sales experience with a track record of growing existing accounts through expansion or net revenue retention ownership.

Responsibilities

• Grow the book (70%): map accounts, build expansion pipeline, close upsell across connectivity, VoIP, managed IT and data center services.
• Protect the base (30%): lead Quarterly Business Reviews, own net retention and renewals, coordinate with Operations, Provisioning and Support to own outcomes.
• Measure success by net revenue retention, expansion bookings, and on-time renewal rates.

Skills

Account planning

Relationship management

Expansion selling

Negotiation

Executive-level communication

Tools

CRM software

Forecasting

Job description

Celito Communications in Raleigh, NC, seeks a senior Account Manager to own a book of business and drive growth through expansion across connectivity, VoIP, managed IT, and data center services. You will manage relationships with executives and close expansion deals end-to-end, while maintaining renewals and net retention.

You’ll start with accounts handed off by Account Executives, build a proactive expansion pipeline, conduct quarterly business reviews, and partner with Operations and Support