Senior Account Executive - Premium Seating

The Kraft Group; Foxborough (MA); On-site; USD 47,500 - 58,000; Full time

Job summary

The Kraft Group is seeking a Senior Account Executive – Premium Seating to drive new season seats and group sales to the business community in Foxborough, MA. You will maintain client contact via phone, appointments and in-stadium visits, building lasting partnerships and delivering exceptional service to enhance the client experience.

In this role you will collaborate with Kraft Sports and other divisions, manage CRM data, and develop strategies to expand premium seating revenue, focusing on

Qualifications

• Bachelor’s degree required.
• 5+ years in a related sales role with revenue generation.
• CRM experience preferred.
• Excellent written and oral communication skills.
• Strong organizational skills and attention to detail.
• Proficient with databases and spreadsheets.

Responsibilities

• Develop and implement a sales strategy to drive new business and hit sales goals.
• Identify new sales opportunities in the Business Community through networking, cold calling, direct contact, and data analytics.
• Upsell current clients by understanding their business needs and proposing synergies.
• Cultivate relationships with client decision-makers to build long-term partnerships and drive repeat business.
• Provide account services and act as liaison to ensure exceptional client service and timely responses.
• Maintain CRM records and follow up to close sales.
• Process orders using Archtics and Revolution intranet; ensure delivery of all package elements.
• Assist in planning and execution of Revolution elements on game days and events.
• Meet with management weekly to review results and develop new strategies.
• Collaborate across Kraft Sports to generate referral business and explore new ticketing channels.
• Understand vendor relationships to enhance Revolution products.

Skills

CRM experience

Communication skills

Time management

Computer proficiency

Attention to detail

Organization

Education

Bachelor’s Degree

Tools

Archtics ticketing system

Revolution intranet

CRM system

Job description

Job DetailsJob Location: Kraft Soccer - Foxborough, MA 02035Position Type: Full TimeEducation Level: Bachelor's DegreeSalary Range: $47,500.00 - $58,000.00 SalaryJob Shift: DayJob Category: Sales

SUMMARY

The Senior Account Executive – Premium Seating is responsible for selling new season seats and groups to the business community. The Senior Account Executive – Premium Seating will maintain contact with the client via phone, outside appointments and in-stadium visits. The overall goals are to increase the number of seat holders/group buyers with superior customer experience/service and close relationship between the client and the Revolution. The role will also serve a Liaison to various other departments at Kraft Sports with a focus on generating additional ticket sales.

DUTIES AND RESPONSIBILITIES

• Develop and implement a sales strategy that drives new business in an effort to attain established sales goals.
• Identify new sales opportunities in the Business Community through networking, cold calling, direct contact and the utilization of data and analytics.
• Innovate new content, inventory or service offerings to up sell existing and new client relationships. This will be accomplished by learning the client’s business needs and desires to advise on potential synergies with our organization and brand.
• Cultivate and manage relationships with client decision-makers that result in long-term partnerships and the retention of existing business, strengthening client relationships through various touchpoints and initiatives throughout the year.
• Provide account service by serving as the liaison between the company and client to ensure exemplary client service. Remain in frequent contact with clients and respond to their inquiries in a timely manner. Whenever possible, go above and beyond in an effort to exceed their expectations and enhance the client experience.
• Keep accurate CRM records and perform necessary follow-up with customers to close sales.
• Process orders by using the Archtics ticketing system and the Revolution intranet. Take all necessary steps and fill out all required forms/computer documents promptly to complete the sale and ensure the proper delivery of all package elements to the customer.
• Assist in the planning and execution of Revolution elements on game days and at Revolution events.
• Meet weekly with management to evaluate sales results, establish best practice, and develop strategies that drive new business.
• Collaborate cross-functionally and build relationships with various divisions across Kraft Sports with a focus on generating referral business. Some examples are premium seating, sponsorship and events.
• Create and/or identify additional ticketing revenue generation channels through all of the Kraft companies
• Understand vendor relationships and identify areas to include Revolution products to enhance product offerings.
• Special projects and assignments as business dictates.
• Responsible for the maintenance, creation and control of all personally identifiable information or any other information protected by any Confidentiality or Privacy Standards or Company Policies that you have access or knowledge of, including but not limited to any state or federal regulations including HIPAA

SUPERVISORY RESPONSIBILITIES

This position has no supervisory responsibilities.

SKILLS AND QUALIFICATIONS

• Bachelor’s Degree
• 5+ years experience in a related Sales role with revenue generation.
• Prior experience utilizing a CRM system preferred.
• MUST have excellent written and oral communication skills.
• Results driven with the ability to manage multiple timelines in a fast-paced, deadline-oriented environment.
• MUST also be highly computer proficient and skilled in working with databases and spreadsheets.
• MUST be well organized and attentive to detail.
• Maintain a professional, courteous posture with team members and customers at all times.

PHYSICAL DEMANDS

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
• While performing the duties of this job, the employee is regularly required to sit and use hands to handle or feel.
• The employee frequently is required to talk or hear.
• The employee is occasionally required to reach with hands and arms.
• The employee must regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

WORK ENVIRONMENT

Normal office environment. The noise level in the work environment is usually moderate.

CERTIFICATES, LICENSES, REGISTRATIONS

• SafeSport

OTHER DUTIES

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

This company is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.