Senior Account Executive - Pharmacy

Lockton; Dallas (TX); On-site; USD 90,000 - 120,000; Full time

Job summary

Lockton is seeking a Senior Account Executive to manage mid-market and national pharmacy accounts in Dallas, Texas. The ideal candidate will have at least 8 years of experience in the pharmacy benefits management industry and possess strong customer communication skills. Responsibilities include overseeing client accounts, developing financial models, and ensuring timely project completion. Lockton values diversity and aims to create an inclusive work environment for all employees.

Qualifications

• 4+ years of experience in the pharmacy benefit manager (PBM) industry.
• Strong working knowledge of welfare benefits in multiple product lines.
• Proven ability to develop strong client relationships.

Responsibilities

• Oversee the servicing of a designated book of business.
• Manage day-to-day issues related to clients’ pharmacy plans.
• Assist team members in closing out open items.

Skills

Customer service skills

Communication skills

Critical thinking

Technical expertise in claims management

Financial arrangement knowledge

Education

Bachelor’s degree in a business-related field

Job description

Lockton is currently seeking a Senior Account Executive to join our Pharmacy practice managing mid‑market and national accounts. The ideal candidate will demonstrate a high level of professionalism, possess the ability to work well in a fast‑paced environment, and the flexibility to easily adapt to changing priorities.

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES

• Oversees the servicing of a designated book of business.
• Manages day‑to‑day issues related to clients’ pharmacy plans and assists team members in closing out open items.
• Develops and distributes RFPs—market and spread results; coordinates vendor responses, analyzes and compares RFP responses, and prepares client reports with recommendations.
• Works collaboratively with PBMs to collect pharmacy data, ensuring reporting is accurate, timely, and of high quality.
• Develops financial models and reports for clients and more senior staff, providing interpretation and implications of analysis, as well as recommendations.
• Provides assistance in strategic planning and consulting advice to internal and external clients.
• Ensures client projects are completed in a timely manner.
• Interprets clients’ current pharmacy programs and identifies/recommends gaps, alternatives, additional plan design changes, etc.
• Manages the review and accuracy of all vendor agreements and/or documents and/or plan/policy documents related to best‑in‑class terms/provisions.
• Develops an implementation or project plan with client and serves as primary lead on PBM implementation calls and meetings.
• Attends evening and lunch events with clients to build and strengthen ongoing relationships.
• Attends internal meetings and educational programs.

QUALIFICATIONS

• Bachelor’s degree in a business‑related field is required.
• Minimum 8–10 years’ experience in the industry, specifically experience in PBMs or similar.
• Strong customer‑service skills with the ability to develop strong client relationships with multiple clients.
• A firm working knowledge of welfare benefits in multiple product lines (e.g., medical, dental, life, AD&D, disability) and a basic understanding of risk and insurance.
• Excellent computer skills; must have the ability to manipulate large spreadsheets, census data, disruption, geo‑access, benchmarking data, etc.
• Must have mathematical/technical expertise in managing and reporting monthly claim‑tracking results and observations.
• Strong client‑facing communication skills with the ability to collaborate alongside consultants to review action items, address vendor‑related issues, interpret root‑cause analyses, and clearly articulate next‑step solutions.
• Strong working knowledge of differing financial arrangements and products available to clients, including self‑funded.
• Excellent organizational and communication skills.
• Proven critical thinking and problem‑solving skills.
• Must be available for travel.
• Legal right to work in the United States.

Lockton Companies LLC is proud to provide everyone an equal opportunity to grow and advance. We strive to cultivate an environment that learns from, celebrates, and thrives because of our breadth of differences. We are committed to fostering a culture where every member of the Lockton family feels valued and accepted as they are and safe to bring their authentic selves to work every single day. At the end of the day, our mission is to ensure that our family can be anyone’s family.