Account Executive - Pharmacy

Lockton Companies; Kansas City (MO); On-site; USD 70,000 - 110,000; Full time

Job summary

Lockton Companies seeks an Account Executive in the Pharmacy practice to drive discussions on plan performance, monitor trends, and recommend improvements to employee programs. The role focuses on building strong client and vendor relationships while delivering high-quality reporting and guidance.

The ideal candidate has 5–7 years in PBMs or similar, excellent communication, and the ability to handle complex data. Travel is required to support client needs and implement solutions.

Qualifications

• Bachelor's degree in a business-related field is required.
• 5–7 years of PBM or related industry experience.
• Strong customer service skills and ability to build client relationships.
• Knowledge of welfare benefits across multiple product lines and self-funded products.
• Excellent computer skills and ability to manipulate large datasets.
• Ability to analyze monthly claim tracking results and observations.
• Strong communication and collaboration with consultants and vendors.
• Willingness to travel and work in a fast-paced environment.

Responsibilities

• Assist in servicing a designated or partial book of business.
• Develop data-driven client reports and recommendations.
• Coordinate RFPs, vendor responses, and client presentations.
• Work with PBMs to collect data and ensure high-quality reporting.
• Analyze data with consultants to suggest plan design changes.
• Facilitate client service meetings and manage deliverables.
• Prepare client presentations and financial/clinical reports.
• Attend client events to strengthen relationships.

Skills

Customer service

Client relationships

Communication

Problem solving

Travel availability

Education

Bachelor's Degree in a business-related field

Tools

Excel

Job description

Kansas City, Missouri, United States of America

At Lockton, we’re passionate about helping our people achieve their ultimate potential. Our people are curious, action-oriented and always striving to make ourselves and those around us better. We’re active listeners working to ensure understanding and problem solvers developing innovative solutions. If you can see yourself delivering excellent service to clients, giving back to our communities and being a part of our caring culture, you belong here.

Lockton is currently seeking an Account Executive, in the Pharmacy practice, to proactively drive discussions around plan performance; monitor trends and make recommendations to improve effectiveness of employee programs/designs under leadership guidance. This position will develop and maintain favorable internal and external relationships, with the end goal of providing the highest level of support by meeting or exceeding industry standards. The ideal candidate will demonstrate a high level of professionalism; possess the ability to work well in a fast-paced environment and the flexibility to easily adapt to changing priorities.

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES:

• Assists in servicing a designated or partial book of business.
• Manage and organize client tasks lists and open items.
• Develop and distribute RFP’s – market and spread results; coordinating vendor responses, analysis and comparison of RFP responses and preparation of client reports with recommendations.
• Work collaboratively with PBMs to collect pharmacy data, ensuring reporting is accurate, timely, and of high quality.
• Analyze client data in conjunction with consultants to recommend plan design changes, clinical programs, or drug formulary changes.
• Coordinate with centralized support on communication materials and required compliance notices as applicable.
• Assist in review and accuracy of all vendor agreements and/or plan/policy documents.
• Facilitate client service meetings.
• Collect data /information for baseline assessments.
• Assist with new vendor implementation process; request & coordinate renewal activities with all vendors
• Build, manage and populate project plans for clients.
• Prepare client presentations, financial and clinical reports for internal and external partners.
• Develop client specific service calendar and manage deliverables as applicable.
• Attend evening and lunch events with clients to build and strengthen on-going relationships.
• Attendance at internal meetings/educational programs.

QUALIFICATIONS

EDUCATION, EXPERIENCE, AND SKILLS REQUIRED:

• Bachelor’s Degree in a business-related field is required
• Minimum 5 to 7 years’ experience in the industry, specifically experience in PBMs or like.
• Strong customer service skills with the ability to develop strong client relationships
• Strong knowledge of welfare benefits in multiple product lines (i.e. medical, dental, life, AD&D, disability) and a basic understanding of risk and insurance.
• Excellent computer skills; must have the ability to manipulate large spreadsheets, census data, disruption, geo-access, benchmarking data, etc.
• Must have mathematical/technical expertise in managing and reporting monthly claim tracking results and observations.
• Strong client-facing communication skills with the ability to collaborate alongside consultants to review action items, address vendor-related issues, interpret root cause analyses, and clearly articulate next-step solutions.
• Strong working knowledge of differing financial arrangements and products available to clients including self-funded.
• Excellent organizational and communication skills
• Proven critical thinking and problem-solving skills
• Must be available for travel
• Legal right to work in the United States

Lockton Companies is proud to provide everyone anequal opportunity to grow and advance. We are committed to an inclusive culture and environment where our people, clients and communities are treated with respect and dignity.

At Lockton, supporting diversity, equity and inclusion is ingrained in our values, and we believe that we are at our best when we fully embrace everyone. We strive to cultivate a caring culture that learnsfrom, celebrates and thrives because of ourbreadth of differences. As such, we recognize that recruiting, developing and retaining people with diverse backgrounds and experiences is vital and enabling our people to thrive personally and professionally is critical to our long-term success.

About Lockton

Lockton is the largest privately held independent insurance brokerage in the world. Since 1966, our independence has allowed us to serve our clients, take care of our people and give back to our communities. As such, our 13,100+ Associates doing business in over 155 countries are empowered to do what’s right every day.

At Lockton, we believe in the power of all people. You belong at Lockton.

How We Will Support You

At Lockton, we empower you to be true to yourself in all that you do. Your success is our success, and we provide opportunities to help you grow and create a rewarding career path, however you envision it.

We are ready to meet you where you are today, and as your needs change over time. In addition to industry-leading health insurance, we offer additional options to support your overall health and wellbeing.