Account Executive - Pharmacy

Lockton; Kansas City (MO); On-site; USD 90,000 - 120,000; Full time

Job summary

Lockton is seeking an Account Executive in the Pharmacy practice to drive discussions on plan performance, monitor trends, and recommend design improvements under leadership guidance. The role emphasizes building favorable internal and external relationships to deliver exceptional client service in a fast-paced environment.

The candidate will collaborate with PBMs to collect data, analyze results, and prepare client reports, while supporting vendor management and renewal activities.

Qualifications

• Bachelor’s degree in a business-related field is required.
• 5–7 years of PBM or related industry experience.
• Strong customer service skills and ability to build client relationships.
• Knowledge of welfare benefits across medical, dental, life, AD&D and disability.
• Proficient with large spreadsheets and data reporting.

Responsibilities

• Assist in servicing a designated or partial book of business.
• Manage client task lists and open items.
• Develop and distribute RFPs and coordinate vendor responses with client reports.

Skills

Customer service

Client relationships

Communication

Problem solving

Travel

Education

Bachelor's degree in business-related field

Tools

Excel

Job description

Your ResponsibilitiesLockton is currently seeking an

Your ResponsibilitiesLockton is currently seeking an Account Executive, in the Pharmacy practice, to proactively drive discussions around plan performance; monitor trends and make recommendations to improve effectiveness of employee programs/designs under leadership guidance. This position will develop and maintain favorable internal and external relationships, with the end goal of providing the highest level of support by meeting or exceeding industry standards. The ideal candidate will demonstrate a high level of professionalism; possess the ability to work well in a fast-paced environment and the flexibility to easily adapt to changing priorities.

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES:

• Assists in servicing a designated or partial book of business.
• Manage and organize client tasks lists and open items.
• Develop and distribute RFP’s – market and spread results; coordinating vendor responses, analysis and comparison of RFP responses and preparation of client reports with recommendations.
• Work collaboratively with PBMs to collect pharmacy data, ensuring reporting is accurate, timely, and of high quality.
• Analyze client data in conjunction with consultants to recommend plan design changes, clinical programs, or drug formulary changes.
• Coordinate with centralized support on communication materials and required compliance notices as applicable.
• Assist in review and accuracy of all vendor agreements and/or plan/policy documents.
• Facilitate client service meetings.
• Collect data /information for baseline assessments.
• Assist with new vendor implementation process; request & coordinate renewal activities with all vendors
• Build, manage and populate project plans for clients.
• Prepare client presentations, financial and clinical reports for internal and external partners.
• Develop client specific service calendar and manage deliverables as applicable.
• Attend evening and lunch events with clients to build and strengthen on-going relationships.
• Attendance at internal meetings/educational programs.

Qualifications

EDUCATION, EXPERIENCE, AND SKILLS REQUIRED:

• Bachelor’s Degree in a business-related field is required
• Minimum 5 to 7 years’ experience in the industry, specifically experience in PBMs or like.
• Strong customer service skills with the ability to develop strong client relationships
• Strong knowledge of welfare benefits in multiple product lines (i.e. medical, dental, life, AD&D, disability) and a basic understanding of risk and insurance.
• Excellent computer skills; must have the ability to manipulate large spreadsheets, census data, disruption, geo-access, benchmarking data, etc.
• Must have mathematical/technical expertise in managing and reporting monthly claim tracking results and observations.
• Strong client-facing communication skills with the ability to collaborate alongside consultants to review action items, address vendor-related issues, interpret root cause analyses, and clearly articulate next-step solutions.
• Strong working knowledge of differing financial arrangements and products available to clients including self-funded.
• Excellent organizational and communication skills
• Proven critical thinking and problem-solving skills
• Must be available for travel
• Legal right to work in the United States

Lockton Companies LLC is proud to provide everyone an equal opportunity to grow and advance. We strive to cultivate an environment that learns from, celebrates, and thrives because of our breadth of differences. We are committed to fostering a culture where every member of the Lockton family feels valued and accepted as they are and safe to bring their authentic selves to work every single day. At the end of the day, our mission is to ensure that our family can be anyone’s family.