Senior Account Executive, Large Group (Labor)

EmblemHealth; New York (NY); On-site; USD 79,000 - 178,000; Full time

Job summary

EmblemHealth in New York, NY seeks an Account Executive with health insurance expertise to manage client renewals, analyze renewal data, and prepare material to support proposals. The role requires visiting clients and consultants, overseeing benefit-plan administration, and resolving service inquiries related to claims, membership, billing, and plan design in a timely manner.

Focus on client satisfaction, retention and growth, collaborating across EmblemHealth to prevent and resolve issues, and

Qualifications

• Bachelor's degree in Marketing, Business Administration, Communications or related field.
• Minimum of 5 years of experience in health insurance with supervisory responsibilities.
• Strong consulting, presentation, negotiation and selling skills.
• Excellent interpersonal and communication skills.
• Must obtain NYS Health/Life Agents license within 60 days of employment.
• In depth knowledge of health insurance industry.

Responsibilities

• Actively participate in organizing and executing sales campaigns to increase membership.
• Develop strategies to identify opportunities within assigned client groups to upsell additional coverage and lines of business.
• Remain current with EmblemHealth’s benefits and capabilities, industry trends, competitive strategies and governmental regulations.
• Generate reports to management that communicate accurate, complete and current information on account status.
• Work with community, civic and professional organizations to present information on health care issues, promoting a positive corporate image and attending client functions after business hours.
• In a timely and accurate manner, maintain records, prepare reports and written correspondence, direct materials, complete forms and documents.
• Assist less experienced Account Executives with more complex prospect and customer issues. Act as a team lead if assigned to the same book of business
• SME on process improvement issues for Account Management. Represent Account Management in internal meetings by assuming an active role.
• Regular attendance is an essential function of the job. Performs other duties as assigned or required

Skills

Consulting skills

Presentation skills

Negotiation skills

Selling skills

Interpersonal skills

Analytical skills

Communication skills

Education

Bachelor’s degree in Marketing, Business Administration, Communications or related field

Job description

• Present and successfully close client renewals by carefully analyzing the renewal prior to release to the client and preparing material to support the renewal proposal
• Routinely visit clients and/or their consultants, and keep clients informed of issues that may impact benefits and rates. Oversee and manage the administration of the client’s benefit plan by initiating follow-up to resolution of all service inquiries involving claims, membership, billing, and interpretation of contract provisions, benefits/plan design, and other administrative requests originating from client groups in a timely fashion.
• Focus on client satisfaction, retention and growth collaborating effectively with other areas of EmblemHealth to proactively prevent and resolve issues as needed. Present client Statements of Experience and other year-end reports that highlight the value proposition of the plan.

Summary Of Position

• Present and successfully close client renewals by carefully analyzing the renewal prior to release to the client and preparing material to support the renewal proposal
• Routinely visit clients and/or their consultants, and keep clients informed of issues that may impact benefits and rates. Oversee and manage the administration of the client’s benefit plan by initiating follow-up to resolution of all service inquiries involving claims, membership, billing, and interpretation of contract provisions, benefits/plan design, and other administrative requests originating from client groups in a timely fashion.
• Focus on client satisfaction, retention and growth collaborating effectively with other areas of EmblemHealth to proactively prevent and resolve issues as needed. Present client Statements of Experience and other year-end reports that highlight the value proposition of the plan.

Principal Accountabilities

• Actively participate in the organizing and execution of sales campaigns such as annual reopeners for the purpose of increasing membership. Develop strategies to identify opportunities within assigned client groups to upsell additional coverage and lines of business.
• Remain current with EmblemHealth’s benefits and capabilities, industry trends, competitive strategies and governmental regulations. Ensure State licensure requirements are met and up to date.
• Generate reports to management that communicate accurate, complete and current information on account status including competitive intelligence.
• Work with community, civic and professional organizations to present information on health care issues, promoting a positive corporate image as well as attending client functions after business hours.
• In a timely and accurate manner, maintain records, prepare reports and written correspondence, direct materials, complete forms and documents.
• Assist less experienced Account Executives with more complex prospect and customer issues. Act as a team lead if assigned to the same book of business
• SME on process improvement issues for Account Management. Represent Account Management in internal meetings by assuming an active role.
• Regular attendance is an essential function of the job. Performs other duties as assigned or required

Education, Training, Licenses, Certifications

• Bachelor’s degree in Marketing, Business Administration, Communications or related field.

Relevant Work Experience, Knowledge, Skills, And Abilities

• Minimum of 5 years of experience in a health insurance field with supervisory responsibilities.
• Knowledge in pricing and underwriting, financial arrangements, benefit programs and utilization management.
• Must obtain a NYS Health/Life Agents license within 60 days of employment.
• In depth knowledge of health insurance industry.
• Strong consulting, presentation, negotiation and selling skills.
• Excellent interpersonal skills.
• Strong analytical skills.
• Excellent communication skills, both verbal and written.

Additional Information

• Requisition ID: 1000003180
• Hiring Range: $79,443 - $178,269