Senior Account Executive, Large Group

EmblemHealth; New York (NY); On-site; USD 79,000 - 178,000; Full time

Job summary

EmblemHealth is seeking an experienced Account Executive to renew and manage client health plans in New York. You will analyze renewal proposals, prepare supporting materials, and present to clients.

The role involves visiting clients, addressing benefits, billing, and contract interpretations while driving retention and growth. You will collaborate with internal teams to ensure client satisfaction, participate in annual campaigns, and mentor junior staff while staying current on industry trends

Qualifications

• Minimum 5 years of experience in a health insurance field with supervisory responsibilities.
• Strong consulting, presentation, negotiation and selling skills.
• Excellent interpersonal and communication skills, both verbal and written.

Responsibilities

• Present and close client renewals by analyzing renewal proposals and preparing supporting materials.
• Visit clients or consultants and keep them informed of issues impacting benefits and rates.
• Oversee and manage administration of client benefit plans, including claims, membership, billing, and contract interpretation.
• Assist less experienced Account Executives and lead a team when assigned to the same book of business.
• Participate in sales campaigns and upsell opportunities within client groups.

Skills

Client management

Sales strategy

Negotiation

Communication

Relationship building

Education

Bachelor's degree in Marketing/Business Administration/Communications

Job description

Summary Of Job

Present and successfully close client renewals by carefully analyzing the renewal prior to release to the client and preparing material to support the renewal proposal. Routinely visit clients and/or their consultants, and keep clients informed of issues that may impact benefits and rates. Oversee and manage the administration of the client’s benefit plan by initiating follow-up to resolution of all service inquiries involving claims, membership, billing, and interpretation of contract provisions, benefits/plan design, and other administrative requests originating from client groups in a timely fashion.

Responsibilities

• Focus on client satisfaction, retention and growth collaborating effectively with other areas of EmblemHealth to proactively prevent and resolve issues as needed. Present client Statements of Experience and other year-end reports that highlight the value proposition of the plan.
• Actively participate in the organizing and execution of sales campaigns such as annual reopeners for the purpose of increasing membership. Develop strategies to identify opportunities within assigned client groups to upsell additional coverage and lines of business.
• Remain current with EmblemHealth’s benefits and capabilities, industry trends, competitive strategies and governmental regulations. Ensure State licensure requirements are met and up to date.
• Generate reports to management that communicate accurate, complete and current information on account status including competitive intelligence.
• Work with community, civic and professional organizations to present information on health care issues, promoting a positive corporate image as well as attending client functions after business hours.
• In a timely and accurate manner, maintain records, prepare reports and written correspondence, direct materials, complete forms and documents.
• Assist less experienced Account Executives with more complex prospect and customer issues. Act as a team lead if assigned to the same book of business.
• SME on process improvement issues for Account Management. Represent Account Management in internal meetings by assuming an active role.
• Regular attendance is an essential function of the job. Performs other duties as assigned or required.

Qualifications

• Bachelor’s degree in Marketing, Business Administration, Communications or related field.
• Minimum of 5 years of experience in a health insurance field with supervisory responsibilities.
• Knowledge in pricing and underwriting, financial arrangements, benefit programs and utilization management.
• Must obtain a NYS Health/Life Agents license within 60 days of employment.
• In depth knowledge of health insurance industry.
• Strong consulting, presentation, negotiation and selling skills.
• Excellent interpersonal skills.
• Strong analytical skills.
• Excellent communication skills, both verbal and written.

Additional Information

• Requisition ID: 1000003012
• Hiring Range: $79,443 - $178,269