Field Facilitated Enrollment Representative - Brooklyn

EmblemHealth; New York (NY); On-site; USD 60,000 - 75,000; Full time

Job summary

EmblemHealth in New York, NY is seeking a full-time Community Health Sales Specialist to drive enrollment in Medicaid, Essential Plan, QHP and CHP products through direct sales and community engagement.

You will conduct home visits, collect required documents, and maintain relationships with community organizations while meeting enrollment targets and reporting all activity in Salesforce.

Qualifications

• Excellent interpersonal and presentation skills.
• Excellent organizational and communication skills, both verbal and written.
• Ability to input and update data in database system.
• Works independently and produces Self-Generated leads.
• Ability to multi-task.
• Successful completion of annual product training and testing to maintain regulatory certification.

Responsibilities

• Present to, follow up and sell Individual Medicaid, Essential Plan, QHP and CHP products on a direct sales basis.
• Assist and enroll individuals by completing the appropriate application forms, obtain required documentation for enrollment, and meeting enrollment targets.
• Conduct home visits and other appointments to complete the application and obtain documentation.
• Maintain appointments, develop community marketing sites, establish relationships with community based organizations, participate in health-related activities and events, create self-generated leads, and provide services to walk-ins.
• Stimulates word-of-mouth referrals from participants, prospects and families.
• Refer all existing members up for recertification to Retention Specialist when applicable.
• Perform recertification activities when necessary.
• Liaise between EmblemHealth departments to identify and resolve issues; work with Neighborhood care team to uphold EmblemHealth’s image as a high-quality, affordable health plan.
• Assist members with selecting a PCP using the provider directory.
• Present EmblemHealth insurance products and benefits to community groups, small businesses and other subscribers.
• Develop and execute sales plans to grow enrollments; on-site coverage at hospitals, offices, city agencies, partners and CBOs; log all activity in Salesforce.

Skills

Interpersonal skills

Presentation skills

Organizational skills

Communication skills

Independent work

Multitasking

Self-generated leads

Education

High School Diploma or equivalent

4 years of relevant work experience

Job description

• Present to, follow up and sell Individual Medicaid, Essential Plan, QHP and CHP products on a direct sales basis. Assist and enroll individuals by completing the appropriate application forms, obtain required documentation necessary for enrollment, and meeting necessary enrollment targets.
• Conduct home visits and other appointments as needed to complete the application and obtain all required documentation.
• Develop and maintain appropriate understanding of the health care products related to sales responsibility. Successfully complete periodic certification and testing to maintain knowledge level established by regulations.
• Maintain appointments, develop community marketing sites, establish relationship with community based organizations, Participate in health-related activities / special events including evening and weekend activity, create self-generated leads, and provide services to walk-ins. Obtains feedback from referral sources and prospective enrollees.
• Stimulates word-of-mouth referrals from participants, prospects and their families.
• Utilize automated tools to perform individual enrollment duties.
• Refer all existing members up for recertification to Retention Specialist when applicable.
• Perform recertification activities when necessary.
• Function as a liaison between all EmblemHealth departments to help identify and capture prospect’s problems or concerns. Work with Neighborhood care team to maintain and improve EmblemHealth’s image as a High Quality and Affordable health plan in the community.
• Assist members with selecting a Primary Care Physician (PCP) using the provider directory.
• Present EmblemHealth insurance products and benefit plans to community groups, small businesses and other prospective subscribers.
• Develop and execute sales plan which focuses on growth of the individual products in the assigned neighborhood. Maintain and grow book of enrollments. Enrollment activities include on-site coverage at hospitals, provider offices, City agencies, community business partners and Community Based Organizations (CBO’s). All activity entered into Salesforce tool.
• Performs other duties as assigned or required
• Regular attendance is an essential function of the job

Description Of Duties

• Present to, follow up and sell Individual Medicaid, Essential Plan, QHP and CHP products on a direct sales basis. Assist and enroll individuals by completing the appropriate application forms, obtain required documentation necessary for enrollment, and meeting necessary enrollment targets.
• Conduct home visits and other appointments as needed to complete the application and obtain all required documentation.
• Develop and maintain appropriate understanding of the health care products related to sales responsibility. Successfully complete periodic certification and testing to maintain knowledge level established by regulations.
• Maintain appointments, develop community marketing sites, establish relationship with community based organizations, Participate in health-related activities / special events including evening and weekend activity, create self-generated leads, and provide services to walk-ins. Obtains feedback from referral sources and prospective enrollees.
• Stimulates word-of-mouth referrals from participants, prospects and their families.
• Utilize automated tools to perform individual enrollment duties.
• Refer all existing members up for recertification to Retention Specialist when applicable.
• Perform recertification activities when necessary.
• Function as a liaison between all EmblemHealth departments to help identify and capture prospect’s problems or concerns. Work with Neighborhood care team to maintain and improve EmblemHealth’s image as a High Quality and Affordable health plan in the community.
• Assist members with selecting a Primary Care Physician (PCP) using the provider directory.
• Present EmblemHealth insurance products and benefit plans to community groups, small businesses and other prospective subscribers.
• Develop and execute sales plan which focuses on growth of the individual products in the assigned neighborhood. Maintain and grow book of enrollments. Enrollment activities include on-site coverage at hospitals, provider offices, City agencies, community business partners and Community Based Organizations (CBO’s). All activity entered into Salesforce tool.
• Performs other duties as assigned or required
• Regular attendance is an essential function of the job

Qualifications

• High School Diploma and/or 4 years of relevant work experience.
• Driver’s License and automobile with appropriate coverage is required for territories – Long Island, etc.
• Travel in the New York metropolitan area required.
• Must be able to work nights and weekends as required.
• Excellent interpersonal and presentation skills and the ability to work independently.
• Excellent organizational and communication skills, both verbal and written.
• Ability to develop strong relationships and influences in the community.
• Ability to input and update data in database system.
• Works independently and produces Self-Generated leads
• Ability to multi-task
• Successful completion of annual product training and testing to maintain regulatory certification.

Additional Information

• Requisition ID: 25048
• Hiring Range: $60,000-$75,000