Senior Account Executive - East

Billups; Northern (KY); Hybrid; USD 80,000 - 110,000; Full time

Job summary

Billups is seeking a Senior Account Executive to drive the business forward by leading key clients and managing direct reports, in collaboration with the Client Strategy Director. You will deliver client plans, forecast, and day-to-day tasks while embodying a proactive, relationship-driven approach to OOH media.

You will cultivate strong client partnerships, manage teams, and ensure delivery against service charters, KPIs, and growth objectives across multiple campaigns.

Qualifications

• Expert knowledge of the OOH media landscape.
• OOH planning experience and/or Comms planning experience.
• Strong relationship management skills with the ability to communicate across levels.
• Deliver the highest standard of client service levels.
• Be proactive and a team player with the ability to manage people and motivate them.
• Commercial mindset with confidence to apply this within work.
• Manage day-to-day client team activities to service clients and grow business.
• Understand the strategy and objectives of main accounts.
• Ensure team delivers on client service charters and servicing.
• Resolve client/campaign issues and coach teams.
• Set and monitor client KPIs with Media Lead.
• Deliver operational excellence and follow processes.
• Lead training sessions for internal teams.
• Help define requirements to enhance systems/tools and test them.
• Provide accurate client forecasts to Management.
• Comply with company policies and procedures.
• Showcase best practice planning to the team.
• Build rapport with Media Owners.
• Negotiate pricing and book campaigns.
• Stay informed on vendor news and activity.
• Mentor colleagues and others in the business.

Responsibilities

• Lead key clients and manage direct reports to drive business forward.
• Collaborate with the Client Strategy Director to deliver and monitor client business plans and forecasts.
• Maintain strong relationships and deliver best-in-class client service.
• Proactively manage and motivate the client team to grow client and agency business.
• Ensure alignment of activities with the strategy and objectives of main accounts.
• Resolve issues with clients and campaigns, coaching teams to resolve their own.
• Set and track KPIs with the Media Lead and drive operational excellence.
• Participate in defining requirements for systems/tools and test them when requested.
• Provide accurate forecasts to the Management Team and adapt to key changes.
• Mentor colleagues and support internal training to raise performance.

Skills

OOH expertise

Client leadership

Relationship management

Client service excellence

Proactive teamwork

Commercial mindset

Team management

Forecasting

Process improvement

Vendor relations

Pricing & booking

Mentoring

Stakeholder communication

Strategic planning

Job description

About billups

We’re a 450-person team spread across North America, Asia, Oceania, Europe, and the Middle East — united by one mission: transforming OOH into something smarter, measurable, and unforgettable for advertisers & brands. For over 20 years we’ve grown by empowering curious, collaborative people who want to do work that matters. Join us and bring your talent to a connected, passionate, respected, awarded global team where you’ll be seen, valued, and part of building what’s next. Together, we are building the future of OOH Media.

The Role:

The Senior Account Executive has a wide range of responsibilities in driving the business forward leading key clients and managing direct reports. You will also work closely with the Client Strategy Director to deliver and monitor client business plans, forecast and day to day business tasks.

What you'll bring:

• Demonstrate an expert knowledge of the OOH media landscape.

• OOH planning experience and/or Comms planning experience working on clients that spend significantly in OOH.

• Strong relationship management skills with the ability to communicate across all levels both internally and externally.

• Deliver the highest standard of client service levels.

• Be pro‑active and a team player with the ability to manage people and motivate them.

• Commercial mindset with the confidence to apply this within your work.

• Be responsible for the day‑to‑day management of the client team to ensure they are effectively servicing clients and are proactively contributing to growing client and agency business.

• Have a thorough understanding of the strategy & objectives of your main accounts.

• Ensure you and your team are delivering on all elements of client service charters and general client servicing.

• Resolve client/campaign issues as and when they arise alongside assisting/coaching your team in resolving their issues.

• Work with Media Lead to set individual client KPIs and ensure they are met.

• Deliver operational excellence as an individual and as part of the team, ensuring you and the team are following processes (with a view of evolving and enhancing).

• Help to manage and host internal training sessions.

• Participate in defining the requirements to enhance systems/tools and have responsibility for testing them when requested.

• Work with the Management Team of to provide accurate client forecasts ensuring they are kept up to date with key changes to forecasted business.

• Comply with all company and departmental policies and procedures.

• Showcase best practice planning to the team and monitors quality of output.

• Builds and holds excellent rapport and relationships with Media Owners.

• Experienced at negotiating pricing and booking campaigns.

• Demonstrating knowledgeable opinion on vendor news and activity.

• Experienced in resolving challenging client issues and team issues.

• Mentor to colleagues and people out of the business.

Why Join Us?

This isn't just another role — it’s your chance to shape the future of OOH media with a global team that’s bold, collaborative, and relentlessly driven. At billups, growth isn't just for our clients and our business — it’s for our people, too. We invest in you with best‑in‑class learning and development, clear growth paths, and competitive total rewards designed to help you thrive. If you’re ready to build what’s next in media while building the best version of your career, this is where it happens. Our Talent Acquisition professionals love to share how we do this.