Senior Account Executive - East

billups; Boston (MA); On-site; USD 95,000 - 140,000; Full time

Job summary

billups is seeking a Senior Account Executive in Boston to drive client partnerships and guide a client team toward growth and excellence. You will collaborate with the Client Strategy Director to shape plans, forecasts, and day-to-day activities while maintaining top-tier client service across campaigns.

You will manage client relationships, set expectations with media owners, and lead the team to deliver on objectives, optimise campaigns, and ensure flawless execution in a fast-paced OOH

Qualifications

• Expert knowledge of the OOH media landscape.
• OOH planning experience and/or comms planning on clients that spend significantly in OOH.
• Strong relationship management across levels, internal and external.
• Deliver the highest standard of client service.
• Pro-active team player able to manage people and motivate them.
• Commercial mindset with ability to apply it in work.
• Day-to-day management of the client team to service clients and grow business.
• Understand the strategy and objectives of main accounts.
• Deliver on client service charters and general servicing.
• Resolve client/campaign issues and coach your team.
• Work with Media Lead to set and meet KPIs.
• Deliver operational excellence and follow/improve processes.
• Help manage and host internal training sessions.
• Define requirements to enhance systems/tools and test them when needed.
• Provide accurate client forecasts with Management.
• Comply with policies.
• Showcase best practice planning and monitor output quality.
• Build rapport with Media Owners.
• Experienced negotiating pricing and booking campaigns.
• Stay informed on vendor news and activity.
• Resolve challenging client and team issues.
• Mentor to colleagues and others in the business.

Responsibilities

• Lead key clients and manage direct reports to drive business growth.
• Collaborate with Client Strategy Director on client plans, forecasts and day-to-day tasks.
• Set client KPIs with Media Lead and ensure targets are met.
• Maintain high standards of client service and strategic output.
• Mentor and coach the client team to improve performance and client outcomes.
• Work with vendors and media owners to optimize campaigns and pricing.
• Ensure operational excellence and adherence to processes across the team.

Skills

OOH knowledge

OOH planning

Relationship management

Client service

Team leadership

Commercial mindset

Forecasting

Vendor relations

Negotiation

Campaign management

Job description

About billups

We’re a 450-person team spread across North America, Asia, Oceania, Europe, and the Middle East — united by one mission: transforming OOH into something smarter, measurable, and unforgettable for advertisers & brands. For over 20 years we’ve grown by empowering curious, collaborative people who want to do work that matters. Join us and bring your talent to a connected, passionate, respected, awarded global team where you’ll be seen, valued, and part of building what’s next. Together, we are building the future of OOH Media.

The Role:

The Senior Account Executive has a wide range of responsibilities in driving the business forward leading key clients and managing direct reports. You will also work closely with the Client Strategy Director to deliver and monitor client business plans, forecast and day to day business tasks.

What you'll bring:

• Demonstrate an expert knowledge of the OOH media landscape.

• OOH planning experience and/or Comms planning experience working on clients that spend significantly in OOH.

• Strong relationship management skills with the ability to communicate across all levels both internally and externally.

• Deliver the highest standard of client service levels.

• Be pro‑active and a team player with the ability to manage people and motivate them.

• Commercial mindset with the confidence to apply this within your work.

• Be responsible for the day‑to‑day management of the client team to ensure they are effectively servicing clients and are proactively contributing to growing client and agency business.

• Have a thorough understanding of the strategy & objectives of your main accounts.

• Ensure you and your team are delivering on all elements of client service charters and general client servicing.

• Resolve client/campaign issues as and when they arise alongside assisting/coaching your team in resolving their issues.

• Work with Media Lead to set individual client KPIs and ensure they are met.

• Deliver operational excellence as an individual and as part of the team, ensuring you and the team are following processes (with a view of evolving and enhancing).

• Help to manage and host internal training sessions.

• Participate in defining the requirements to enhance systems/tools and have responsibility for testing them when requested.

• Work with the Management Team of to provide accurate client forecasts ensuring they are kept up to date with key changes to forecasted business.

• Comply with all company and departmental policies and procedures.

• Showcase best practice planning to the team and monitors quality of output.

• Builds and holds excellent rapport and relationships with Media Owners.

• Experienced at negotiating pricing and booking campaigns.

• Demonstrating knowledgeable opinion on vendor news and activity.

• Experienced in resolving challenging client issues and team issues.

• Mentor to colleagues and people out of the business.

Why Join Us?

This isn't just another role — it’s your chance to shape the future of OOH media with a global team that’s bold, collaborative, and relentlessly driven. At billups, growth isn't just for our clients and our business — it’s for our people, too. We invest in you with best‑in‑class learning and development, clear growth paths, and competitive total rewards designed to help you thrive. If you’re ready to build what’s next in media while building the best version of your career, this is where it happens. Our Talent Acquisition professionals love to share how we do this.