Senior Account Executive

Premier; United States; Remote; USD 125,000 - 231,000; Full time

Job summary

Premier is seeking a Senior Account Executive to develop account strategies and lead a team in managing relationships with defined accounts in healthcare. The role involves driving account growth, maintaining high customer value, and collaborating across various departments to exceed expectations. Candidates should have over 10 years of experience in account management, ideally within healthcare systems.

Benefits

Health, dental, vision, life and disability insurance

401k retirement program

Paid time off

Tuition reimbursement and professional development

Qualifications

• 10+ years applicable experience.
• Experience in account management in healthcare systems.
• Strong leadership and coaching skills.

Responsibilities

• Develop account strategies, manage customer relationships, and lead a team.
• Oversee account management of Premier services for defined accounts.
• Monitor key performance indicators and ensure high customer satisfaction.

Skills

Supply Chain experience

P & L management

Resource utilization

Education

Bachelors

Job description

Senior Account Executive

What you will be doing:

Responsible for development of Account strategy, retention and growth for defined accounts and accountable for adoption, value and retention of all Premier business (within named accounts, primarily Tier 2.) Plan, oversee and execute account management of Premier services and technology at existing members/customers for defined accounts, while maintaining and renewing products/services contracts, documenting high level of customer validated value, and assisting in expanding current accounts product lines and business solutions. This position will work closely with assigned accounts (hospitals and health systems) and determine resources needed to achieve performance improvement, leveraging Premier products, services and subject matter experts.

The Senior Account Executive directly leads a team – hiring, coaching, developing staff to effectively support the goals of the Zone and defined members. This position also plays a leadership role within the Zone to include managing indirect resources, ensuring regional support services resources are trained, leads focused team calls and monitors key performance indicators for the defined accounts within the Zone.

This position works in collaboration with other Commercial Region Specialists, Premier Performance Partner staff, client services, product management, operations, and new business development to ensure customer service and value provided exceeds customer expectations. Incumbent maintains product and service knowledge and technical competency in all products offered throughout Premier. The Senior Account Executive has a deep understanding of solutions provided and collaborates /cultivates relationships across the organization to leverage / set strategies to better serve accounts and drive additional member engagement. The Senior AE works closely with Premier Integrated Account Team to ensure coordinated account planning and maximize customer value from the Premier relationship.

Key Responsibilities

Account Management– 65%

• Identify, develop, maintain, and strengthen executive relationships throughout the defined accounts through a regular cadence of meetings and interactions. This should include leaders across the member C-Suite.

• Understand the member’s goals/objectives, strategies and financials to develop effective account plans, drive broader utilization of Premier products and services and support organization changes.

• Establish and maintain strategic account plans which align member’s strategy and objectives to specific products and solutions:

  • Facilitate monthly account team calls

  • Manage teams recurring maintenance of account plan

  • Track and communicate account progress to team and executives and course correct as needed

• Lead the business review process at each member. Schedule, plan, and develop content in concert with the entire account team.

• Create and maintain a strategic alignment plan to include:

  • Documenting overall member supply chain goals & savings goals

  • Agreement on which goals to support

  • Develop and maintain tracking mechanism for joint goals

  • Consistent review with member supply chain leadership

• Generate leads for account growth to meet FY-Fiscal Year revenue targets

  • Drive contract penetration via savings opportunity analytics and presentations and utilization market data to identify underutilized contracts

  • Drive uptake on Purchased Service, Rx and Dietary contracting by developing relationships across member organizations

  • Coach members on value of utilizing Premier contracts, products, and services

  • Manage strategic supplier and partner relationships

  • Maintain a thorough understanding of all the revenue driving and value add products and services offered to the membership

  • Strategically position opportunities for sales team and educate members on products and services provided by Premier

• Troubleshoot, triage, and escalate customer issues and follow through on resolution

• Work with member to understand how they leverage all products and service and provide guidance on how increases effectiveness.

• Identify and coordinate appropriate Premier resources (Fee for Service and value add) to support hospital in achieving goals.

• Assist business development, commercial sales team and Zone GM as needed in positioning additional business

• Participate in the development of new and innovative approaches to maximize customer value/satisfaction and grow the business.

• Support corporate initiatives in order to assist the hospital in gaining full value of the program and to enable hospitals to reach established performance level goals.

Administrative / Leadership – 25%

• Staff / Team Leadership:

  • Select, coach and mentor direct reports. Set clear expectations, providing regular feedback to build on strengths and address areas of opportunity.

  • Ensure timely completion of people management activities, including performance reviews, talent calibration, expense reporting, etc.

• Ensure smooth and effective operations between Premier and members.

• Weekly identification of focused revenue driving actions to accomplish each week/month/quarter via the 4Dx process.

• Lead or Co-Lead a Zone operations management team

• Update monitoring and tracking tools, administrative reports such as salesforce.com, time and expense reports

• Responsible for managing billing and accounts receivable to Premier standards for assigned accounts.

• Engage in process management to improve current processes as necessary

• Facilitate routine team meetings and conference calls; attend meetings as needed

• In conjunction with Commercial Sales Organization, schedule presentations regarding Informatics results and value as appropriate at conferences, workshops, board retreats, etc.

• Participate in cross functional teams across Business units as requested

• Understand organizational structure and all product offerings

Project Management – 10%

• Assist with product implementation service delivery (overall project management)

• Work with implementation teams to understand project plan and work plan details including timelines, tasks, resources, etc. in order to facilitate successful implementation with the customer

• Work with key stakeholders to understand project requirements and expectations

• Point of contact to communicate any changes in project plans, status, timelines and issues

• Lead problem resolution to ensure customer expectations are met

Required Qualifications

Work Experience:

Years of Applicable Experience - 10 or more years

Education:

Bachelors (Required)

Preferred Qualifications

Skills:

• Supply Chain experience

• P & L management experience

• Resource utilization / cost management experience

Experience:

• 10 years applicable experience

• Account Management

• Healthcare Systems

Additional Job Requirements:

• Remain in a stationary position for prolonged periods of time

• Be adaptive and change priorities quickly; meet deadlines

• Attention to detail

• Operate computer programs and software

• Ability to communicate effectively with audiences in person and in electronic formats .

• Day-to-day contact with others (co-workers and/or the public)

• Making independent decisions

• Ability to work in a collaborative business environment in close quarters with peers and varying interruptions

Working Conditions: RemoteTravel Requirements: Travel 61-80% within the USPhysical Demands: Sedentary: Exerting up to 10 pounds of force occasionally, and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves remaining stationary most of the time. Jobs are sedentary if movement is required only occasionally, and all other sedentary criteria are met.Premier’s compensation philosophy is to ensure that compensation is reasonable, equitable, and competitive in order to attract and retain talented and highly skilled employees. Premier’s internal salary range for this role is $125,000 - $231,000. Final salary is dependent upon several market factors including, but not limited to, departmental budgets, internal equity, education, unique skills/experience, and geographic location. Premier utilizes a wide-range salary structure to allow base salary flexibility within our ranges.

Employees also receive access to the following benefits:

· Health, dental, vision, life and disability insurance

· 401k retirement program

· Paid time off

· Participation in Premier’s employee incentive plans

· Tuition reimbursement and professional development opportunities

Premier at a glance:

• Ranked #1 on Charlotte’s Healthiest Employers list for 2019, 2020, 2022, and 2023 and 21st Healthiest Employer in America (2023)

• Named one of the World’s Most Ethical Companies by Ethisphere Institute for the 16th year in a row

• Modern Healthcare Best in Business Awards: Consultant - Healthcare Management (2024)

• The only company to be recognized by KLAS twice for Overall Healthcare Management Consulting

For a listing of all of our awards, please visit the Awards and Recognition section on our company website.

Employees receive:

• Perks and discounts

• Access to on-site and online exercise classes

Premier is looking for smart, agile individuals like you to help us transform the healthcare industry. Here you will find critical thinkers who have the freedom to make an impact. Colleagues who share your thirst to learn more and do things better. Teammates committed to improving the health of a nation. See why incredible challenges require incredible people.

Premier is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to unlawful discrimination because of their age, race, color, religion, national origin, ancestry, citizenship status, sex, sexual orientation, gender identity, gender expression, marital status, familial status, pregnancy status, genetic information, status as a victim of domestic violence, covered military or protected veteran status (e.g., status as a Vietnam Era veteran, disabled veteran, special disabled veteran, Armed Forces Serviced Medal veteran, recently separated veteran, or other protected veteran) disability, or any other applicable federal, state or local protected class, trait or status or that of persons with whom an applicant associates. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. In addition, as a federal contractor, Premier complies with government regulations, including affirmative action responsibilities, where they apply. EEO / AA / Disabled / Protected Veteran Employer.

Premier also provides reasonable accommodations to qualified individuals with a disability or those who have a sincerely held religious belief. If you need assistance in the application process, please reply to [e-mail] or contact Premier Recruiting at 704.816.5200.

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