Senior Account Director

Inspired Thinking Group (ITG); United States; Remote; USD 90,000 - 120,000; Full time

Job summary

A leading company in the hospitality sector is seeking a Senior Account Director to manage client relationships and oversee creative campaigns. The ideal candidate will have a strong marketing background, excellent problem-solving skills, and experience in managing diverse teams. This role involves strategic leadership and ensuring exceptional service delivery across various marketing channels.

Benefits

25 days’ holiday + bank holidays

Annual Wellbeing Day

Pension Scheme

Corporate Medical Cash Plan

Smart Working Options

Employee Assistance Programme

Cycle to Work Scheme

Monthly Employee Awards

Referral scheme

Enhanced Family Friendly Leave

Qualifications

• Experience managing large, multi-disciplined teams.
• Solid understanding of creative processes and marketing disciplines.

Responsibilities

• Build and maintain relationships with key client stakeholders.
• Manage team to deliver exceptional customer service.
• Oversee creative campaigns and team performance.

Skills

Problem Solving

Interpersonal Skills

Project Management

Creativity

Customer Service

Education

B2C Experience

Tools

Microsoft Packages

Job description

We are looking for an experienced, hands-on Senior Account Director with a strong creative / agency and/or client-side marketing background who is excited to be able to contribute to the success of delivering multi-channel campaigns for our clients within the hospitality sector. Developing brilliant relationships with senior client stakeholders will be crucial to this role as well as leading and mentoring the team to deliver

You will work with our client, forming and managing senior level strategic relationships and lead creative and strategic conversations. You will specifically oversee all creative campaigns and will work with and develop relationships with our planning, scheduling and design teams to ensure we deliver our best work. You will also be responsible for managing the wider ITG / Greene King team ensuring they are delivering exceptional service at all times and show a joined up approach across the different service lines that we provide the client.

We are looking for individuals that are always thinking about how we can inspire our clients - whether that is through our ways of working, stretching the brief to think differently or responses that deliver. You will have a solid understanding of all marketing channel and creative disciplines.

Key Responsibilities:

• Relationships: at the heart of this role, it is essential to build and maintain excellent working relationships with key client stakeholders and internal colleagues as well as leading, developing, mentoring and nurturing your team
• Partnership and Customer Service: managing the team to deliver fanatical customer service is critical to the success of the business. You’ll assist the teams to embed themselves with their clients and make ITG an integral part of their organisation
• Marketing and Branding: demonstrate an understanding and aptitude for marketing and branding requirements, innovation and insights for blue chip retailers and brands. Be up to date on technological advancements in the field and be able to speak authoritatively about them. Call on the support of ITG SMEs as and when needed
• Team management: ensure all team members have documented appraisals, OKR’s and PDP’s and facilitate and enable coaching, mentoring and training as necessary. Manage under performance as and when needed with the support of the People Team
• ITG Services & Tech: have good understanding of all ITG products and services to be able to demonstrate to clients how they can be of benefit to them. Call on the support of ITG SMEs as and when needed to explore and deliver opportunities
• Problem solving and escalation: be the go-to person for all account team queries/problems and challenges, supporting as required and raising the profile of any potential issues internally.Lead from the front with clients and teams at all times, facing into challenges in a pro-active and solution driven manner
• Commercial: work closely with the ADs, finance partners and the commercial team to ensure exemplary budgetary and P&L management, driving and optimising profitability and client contribution and providing context and narrative for any variances.In addition, ensure all work is invoiced in a timely manner and client debt is kept to a minimum.
• Management Information: ensure all management reporting is completed on time and to a high standard (monthly, quarterly and annually)
• Client Meetings: plan and prepare effective, engaging quarterly and annual client reviews, focussing on key achievements, deliverables and addressing client pain points and opportunities
• Client Growth: create a programme and plan of growth and development (Annual Development Plan) for each client by discovering the relevance, need & appetite for additional services and then converting them as per the plan

• Ideally you will come from a creative agency background or a client-side marketing role or mix of both.
• You will have B2C experience most notably from the hospitality sector (experience in other sectors is a bonus!)
• You have a service-led mentality, putting the customer at the heart of everything you do.
• Experience of managing large and multi-disciplined teams is essential, along with the ability to guide and nurture them to deliver the best that they can for the client and the business
• You will have a solid understanding of creative processes. You will be able to take a client brief and translate it into a thorough and insightful brief for our creative teams.
• You will be able to review creative concepts and designs and be able to give clear feedback with rationale where required.
• You will have a good knowledge of all marketing disciplines and multi-channel activation. Working with a team of expert planners, strategists, and insight specialists – you will want to have a point of view and add value to the delivery of all marketing plans and activation.
• Ideally you will have assisted with the organisation and management of photoshoots previously.
• You will have second-to-none project management and organisational skills as well as excellent problem-solving skills, especially under pressure.
• Highly numerate and commercially aware.
• Strong written, oral and interpersonal skills.
• Computer literate and conversant to a high standard in Microsoft packages

Work’s a treat!

On top of a competitive salary, you can expect a whole load of perks:

• 25 days’ holiday + bank holidays– we understand the importance of you getting some down time.

• Annual Wellbeing Day – enjoy an additional day on us to look after your physical and mental wellbeing.
• Pension Scheme – helping you save towards your retirement home in the sun!
• Corporate Medical Cash Plan – claim back the cost of your medical treatments.
• Smart Working Options – spend up to 40% of your working week from home.
• So many savings– through our online community platform, you can access dozens of daily deals, from money off top brands to discounts on days out.

• Employee Assistance Programme– our people are at the heart of everything we do, so if you’re happy, we’re happy.
• Cycle to Work Scheme – save on the cost of biking to work.
• Monthly Employee Awards - Employee of the Month programme with £250 bonus
• Raising money for charity including a paid Volunteer Day – we’re all about giving back… and having lots of fun in the process!
• Referral scheme– know the perfect person to join the team? You could bag £1,500 for a putting a good word in.

• Wellbeing Programme – giving you the opportunity to join regular, interactive Wellbeing Workshops or join our 30 plus Wellbeing Champions.
• Enhanced Family Friendly Leave – support for you and your family to help you navigate through the craziness of family life.

We Value Diversity

We champion and welcome diversity in our workforce and ensure all job applicants receive equal and fair treatment, regardless of age, race, gender or gender identity, religion, sexual orientation, disability, or nationality.

We are not only committed to increasing the visibility and recognition of talent from under-represented groups within our organisation, but the wider industry too.

At the end of the day, we make sure we take time to look after ourselves, each other, and the planet, because we’re always stronger together.

ITG have a number of community groups (ERGs) available to employees which offer a safe space for like-minded colleagues, with shared interests to connect, socialise and check in with each other. These include Black ITGers Together, LGBTQ+ Together, Mens Health Together, Muslims Together, Neurodiversity Together, Working Parents and Carers Together and Women In Tech Together.

What next?
If you found yourself interested in knowing more, drop us your application and someone from our team will be in touch.

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