Patient Representative - Clinics-Full Time-Days

Cape Fear Valley Health; Highland (IN); On-site; USD 32,000 - 42,000; Full time

Job summary

Cape Fear Valley Health is seeking a friendly Medical Office Assistant for CFV Primary Care - Highland Family Practice in Fayetteville, NC. The role supports patient flow, billing, medical records, and scheduling in a busy outpatient clinic.

Responsibilities include registering patients, updating records, handling appointment calls, collecting payments, and coding using ICD-10/CPT-4. Strong English skills and clinic experience are preferred.

Qualifications

• High school diploma or equivalent required.
• 1 year of clerical experience required.
• 1 year of medical business office or significant public contact preferred.
• Proficiency in reading, writing, and speaking English.
• Typing 45-55 words per minute accurately.
• Knowledge of ICD-10 and CPT-4 coding for Part B billables preferred.

Responsibilities

• Register patients expediently while obtaining accurate information; schedule patient appointments for initial and follow-up visits and procedures.
• Ensure the completion of new patient information and update information for the medical record.
• Receive calls regarding appointments; determine the appropriate provider, length, and type of appointment; schedule appointments accurately.
• Collect monies from patients in payment of bill or insurance deductible and co-payment on outpatient accounts; document receipts; prepare cash report at day's end.
• Enter ICD-10 and CPT-4 coding patient activity information, procedures into data processing system daily.
• Transcribe all non-medical dictation; submit billing invoices daily under supervision.
• File, fax and/or mail reports and records; compile and submit month end reports.
• Assist in tracking supply inventory and greet patients; support clinic guest relations.

Skills

English Proficiency

Medical terminology

Typing speed

PC skills

Interpersonal skills

ICD-10 CPT-4 knowledge

Education

High school diploma or equivalent

Tools

Electronic medical records

Job description

Department

CFV Primary Care - Highland Family Practice

Facility

CFV PC Highland Family Practice

Location

Fayetteville, North Carolina

Department

CFV Primary Care - Highland Family Practice

Job Family

Clinics - Outpatient

Work Shift

Days (United States of America)

Summary

Ensure optimum patient flow through the office; accurate and prompt submission of invoices to billing/collection department; initiation and maintenance of medical records; accurate, efficient scheduling of patient visits and accurate entry of ICD-10 and CPT-4 codes for patient charge and documentation purposes; accurate transcription of non-medical dictation; timely submission of reports.

Major Job Functions

• Register patients expediently while obtaining accurate information; schedule patient appointments for initial and follow-up visits and procedures
• Ensure the completion of new patient information and update information for the medical record
• Receive calls regarding appointments; determine the appropriate provider, length, and type of appointment; schedule appointments accurately
• Collect monies from patients in payment of bill or insurance deductible and co-payment on outpatient accounts; document receipts; prepare cash report at day's end
• Order all outside tests requested by the doctor; schedule patient appointments, confirm
• Enter ICD-10 and CPT-4 coding patient activity information, procedures into data processing system daily
• Transcribe all non-medical dictation
• Submit billing invoices to billing/collection department daily, under the supervision of the Physician Billing Manager
• File, fax and/or mail reports and records
• Compile and submit month end reports in a timely manner
• Assists in tracking supply inventory. Notifies Office Supervisor/Coordinator when supplies need to be reordered
• Serve as receptionist, greeting and directing patients, answering phone in a manner that supports Clinic Guest Relations Policy
• Assists as required in non-invasive medical procedures or as security observer
• As possible, knows where administrative/medical staff can be located and directs emergency messages
• Other duties as assigned

Minimum Qualifications

The following qualifications, or equivalents, are the minimum requirements necessary to perform the essential functions of this job:

Education And Formal Training

• High school diploma or equivalent required

Work Experience

• 1 year of clerical experience required
• 1 year of medical business office or significant public contact preferred

Knowledge, Skills, And Abilities Required

• Proficiency in reading, writing, and speaking the English language
• Knowledge of medical terminology
• PC skills preferred
• Type 45-55 words per minute accurately
• Tact and ability to deal with patients under stress
• Good planning and organizational abilities
• Speaking and hearing is necessary to converse with the public
• Knowledge of ICD-10 and CPT-4 coding for Part B billables preferred

Physical Requirements

• Ability to see and read printed data and monitor screens
• Manual dexterity
• Visual and auditory acuity to collect information
• Verbal communications skills
• Ability to lift, stoop, bend, kneel, reach

Required Licenses And Certifications

Cape Fear Valley Health System is an Equal Opportunity Employer M/F/Disability/Veteran/Sexual Orientation/Gender Identity