Patient Representative - Clinics-Full Time-Days

Cape Fear Valley Health; Fayetteville (AR); On-site; USD 32,000 - 42,000; Full time

Job summary

Cape Fear Valley Health in Fayetteville, NC seeks an organized clerical assistant to ensure smooth patient flow, accurate billing, and timely transcription of non-medical dictation. You will schedule visits, update records, collect payments, and assist with tests and coding to support efficient outpatient operations.

The role requires attention to detail, ECM/medical terminology knowledge, and good customer service in a busy clinic environment.

Qualifications

• High school diploma or equivalent.
• 1 year of clerical experience.
• 1 year of medical business office or significant public contact preferred.
• Proficiency in reading, writing, and speaking English.
• Knowledge of medical terminology.
• Type 45-55 words per minute accurately.
• Knowledge of ICD-10 and CPT-4 coding for Part B billables preferred.

Responsibilities

• Register patients expediently and schedule visits and procedures.
• Update and complete new patient information and medical records.
• Handle appointment scheduling by determining provider, length, and type of appointment.
• Process patient payments and document receipts; prepare daily cash reports.
• Order outside tests and schedule/confirm tests and visits.
• Enter ICD-10/CPT-4 coding for patient activity and procedures in the data system daily.
• Transcribe non-medical dictation.
• Submit billing invoices to billing/collection daily under supervision.
• File, fax, and mail reports and records.
• Submit month-end reports in a timely manner.
• Monitor inventory and notify supervisor when supplies to reorder.
• Serve as receptionist and greet patients; support clinic guest relations policy.
• Assist with non-invasive procedures or as security observer.
• Know staff locations and direct emergency messages.
• Other duties as assigned.

Skills

English proficiency

Medical terminology

Typing speed

Computer skills

Patient interaction

Planning skills

Education

High school diploma

Tools

Data processing system

Job description

Summary

Ensure optimum patient flow through the office; accurate and prompt submission of invoices to billing/collection department; initiation and maintenance of medical records; accurate, efficient scheduling of patient visits and accurate entry of ICD-10 and CPT-4 codes for patient charge and documentation purposes; accurate transcription of non-medical dictation; timely submission of reports.

Facility

CFV Primary Care-Fayetteville Family

Location

Fayetteville, North Carolina

Department

CFV Primary Care - Fayetteville Family

Job Family

Clinics - Outpatient

Work Shift

Days (United States of America)

Major Job Functions

• Register patients expediently while obtaining accurate information; schedule patient appointments for initial and follow-up visits and procedures
• Ensure the completion of new patient information and update information for the medical record
• Receive calls regarding appointments; determine the appropriate provider, length, and type of appointment; schedule appointments accurately
• Collect monies from patients in payment of bill or insurance deductible and co-payment on outpatient accounts; document receipts; prepare cash report at day's end
• Order all outside tests requested by the doctor; schedule patient appointments, confirm
• Enter ICD-10 and CPT-4 coding patient activity information, procedures into data processing system daily
• Transcribe all non-medical dictation
• Submit billing invoices to billing/collection department daily, under the supervision of the Physician Billing Manager
• File, fax and/or mail reports and records
• Compile and submit month end reports in a timely manner
• Assists in tracking supply inventory. Notifies Office Supervisor/Coordinator when supplies need to be reordered
• Serve as receptionist, greeting and directing patients, answering phone in a manner that supports Clinic Guest Relations Policy
• Assists as required in non-invasive medical procedures or as security observer
• As possible, knows where administrative/medical staff can be located and directs emergency messages
• Other duties as assigned

Minimum Qualifications

Education And Formal Training

• High school diploma or equivalent required

Work Experience

• 1 year of clerical experience required
• 1 year of medical business office or significant public contact preferred

Knowledge, Skills, And Abilities Required

• Proficiency in reading, writing, and speaking the English language
• Knowledge of medical terminology
• PC skills preferred
• Type 45-55 words per minute accurately
• Tact and ability to deal with patients under stress
• Good planning and organizational abilities
• Speaking and hearing is necessary to converse with the public
• Knowledge of ICD-10 and CPT-4 coding for Part B billables preferred

Physical Requirements

• Ability to see and read printed data and monitor screens
• Manual dexterity
• Visual and auditory acuity to collect informationVerbal communications skills
• Ability to lift, stoop, bend, kneel, reach

Required Licenses And Certifications

Cape Fear Valley Health System is an Equal Opportunity Employer M/F/Disability/Veteran/Sexual Orientation/Gender Identity