Senior Access Coordinator-Full Time-Days

Cape Fear Valley Health System; United States; On-site; USD 48,000 - 60,000; Full time

Job summary

Cape Fear Valley Health System's CFV Gastroenterology Quiet Cove is seeking a Supervising Patient Representatives to oversee front office functions, train staff, and ensure accurate patient processing in a busy clinic.

Responsibilities include patient registration, scheduling, insurance collection, daily batch balancing, and coordinating with insurers and other departments; strong English communications and supervisory experience required.

Qualifications

• High school graduate or equivalent required.
• Associate degree in business, health care administration or computer technology preferred.
• Knowledge of ICD-10, CPT-4 and medical terminology preferred.
• 3 years of clerical experience with healthcare organization preferred.
• 2 years of supervisory experience preferred.
• Experience with an EHR and data entry preferred.
• Proficiency in reading, writing, and speaking the English language.
• Must be able to institute independent judgment.
• Must possess excellent communications/customer service skills and problem-solving abilities.
• Multiskilled with the ability to appropriately handle complexity and stress with changing needs of the patients, families, visitors, clinic staff and the health system.

Responsibilities

• Registering and processing patients, to include appointment scheduling. Assists in cross training of current and new employees.
• Performs staff coverage as needed. Coordinates and maintains smooth office flow and effective communications. Enters or ensures daily charges are entered.
• Collects or supervises collection of insurance deductibles and co-payments, prepares receipt and charge reports.
• Close batches daily. Works Artiva reports and open encounter reports daily.
• Answers or ensures patient telephone inquiries are answered timely, accurate recording and prioritizing of messages and appropriate follow through is performed.
• Assists insurance companies and other hospital departments with patient information, etc.
• Monitors the acuity and timely scheduling of appointments with clinic providers. Reviews new and established patient data process and ensures that such information is updated, and complete records are established.
• Ensures that accurate financial information is obtained and correctly entered in the system. Maintains census count and appropriate logs as required.
• Responsible for the preparing and balancing of daily front office financial batches for clinic manager to use in closing daily work. Responsible for monitoring to ensure that all waiting room areas are neat and operating in an organized manner.
• Responsible for supervising and evaluating Patient Representatives in specific clinic. Other duties as assigned.

Skills

Multitasking

Customer service

Communication

Independent judgment

Education

High school diploma

Associate degree preferred

Tools

EHR

Job description

Facility

Cape Fear Valley Medical Center

Location

Fayetteville, North Carolina

Department

CFV Gastroenterology Quiet Cove

Job Family

Clerical

Work Shift

Days (United States of America)

Summary

Supervises Patient Representatives in specific clinic and ensures front office duties are performed accurately, efficiently, promptly, and courteously. Assists in training and development of staff.

Major Job Functions

• Registering and processing patients, to include appointment scheduling Assists in cross training of current and new employees.
• Performs staff coverage as needed Coordinates and maintains smooth office flow and effective communications Enters or ensures daily charges are entered.
• Collects or supervises collection of insurance deductibles and co-payments, prepares receipt and charge reports.
• Close batches daily Works Artiva reports and open encounter reports daily Answers or ensures patient telephone inquiries are answered timely, accurate recording and prioritizing of messages and appropriate follow through is performed.
• Assists insurance companies and other hospital departments with patient information, etc.
• Monitors the acuity and timely scheduling of appointments with clinic providers Reviews new and established patient data process and ensures that such information is updated, and complete records are established
• Ensures that accurate financial information is obtained and correctly entered in the system Maintains census count and appropriate logs as required
• Responsible for the preparing and balancing of daily front office financial batches for clinic manager to use in closing daily work Responsible for monitoring to ensure that all waiting room areas are neat and operating in an organized manner
• Responsible for supervising and evaluating Patient Representatives in specific clinic Other duties as assigned

Minimum Qualifications

• Education and Formal Training: High school graduate or equivalent required
• Associate degree in business, health care administration or computer technology preferred
• Knowledge of ICD-10, CPT-4 and medical terminology preferred
• Work Experience: 3 years of clerical experience with healthcare organization preferred
• 2 years of supervisory experience preferred
• Experience with an EHR and data entry preferred
• Knowledge, Skills, and Abilities Required: Proficiency in reading, writing, and speaking the English language
• Must be able to institute independent judgment
• Must possess excellent communications/customer service skills and problem-solving abilities
• Multiskilled with the ability to appropriately handle complexity and stress with changing needs of the patients, families, visitors, clinic staff and the health system

Physical Requirements

Must be able to see and read printed data and computer screens Manual dexterity, visual and auditory acuity to collect information Verbal communication skills Ability to lift, stoop, bend, kneel, and reach

Required Licenses and Certifications

Cape Fear Valley Health System is an Equal Opportunity Employer M/F/Disability/Veteran/Sexual Orientation/Gender Identity

Company Culture

For exceptional healthcare come to Cape Fear Valley Health where caring employees are committed to integrity, patient-centeredness and excellence throughout the entire healthcare process. At Cape Fear Valley Health, our goal is to improve the quality of every life we touch. Our diverse team of doctors, nurses and staff work together to create a better experience for every patient, every time.

Our employees and physicians proudly serve a seven-county region of southeastern North Carolina, including Fayetteville, Fort Bragg, Hope Mills, Raeford, Lumberton, Elizabethtown, Clinton, Lillington, Dunn and beyond. Our medical facilities include Cape Fear Valley Medical Center, Highsmith-Rainey Specialty Hospital, Cape Fear Valley Rehabilitation Center, Behavioral Health Care, Bladen County Hospital, Hoke Hospital, Central Harnett Hospital, Betsy Johnson Hospital, as well as more than 60 medical offices and specialty care clinics spread throughout the Cape Fear region.