Senior Academy & Learning Programs Lead

Bank of America; Pennington (AL); On-site; USD 99,000 - 142,000; Full time

Benefits offered by this job

Benefits eligible

Paid time off

Job summary

Bank of America is hiring for a leadership-focused role in Enterprise Credit Commercial Credit. The position leads onboarding and upskilling programs, coaches participants, and ensures alignment with risk policies.

You will partner with leadership to drive development across multiple program levels and monitor progress. The role requires strong communication, coaching, and organizational skills, with opportunities to impact learning outcomes and career growth within a large financial services

Qualifications

• Recent/Previous Commercial Credit Experience.
• Proven ability to coach, manage, and develop by driving proficiency and performance in a customer centric environment.
• Proven ability to diagnose root cause/skill gaps and develop and execute effective performance action plans to build skill/knowledge.
• Strong interpersonal skills, including the ability to easily engage others in dialogue, influence without direct authority, convey sincere interest in building/deepening relationships, and demonstrate a commitment to excellence.
• Effective communication skills (including verbal, non-verbal, written and presentation) and active listening skills, including the ability to influence virtually.
• Demonstrated problem solving, strong follow-up skills and ability to escalat and gain resolution as needed.
• Proficiency in day-to-day risk identification and mitigation, and ability to communicate and reinforce the enterprise risk culture.
• Strong organizational skills including the ability to manage multiple responsibilities and prioritize.
• Proficiency in computer skills and professional programs (for example, Microsoft Office), and perform administrative tasks without help of administrative assistant

Responsibilities

• Leads onboarding, core and/or upskill Academy programs (virtually and/or in the classroom).
• Identifies behavior and proficiency gaps, develops action plans, and coaches participants.
• Manages program outreach, logistics, communications, and calendar planning.
• Partners with Academy content design teammates to provide feedback on curriculum and programs.
• Drives adherence to risk culture by enforcing internal/regulatory policies in New to Role programs.
• Oversees post-program checkpoints to gauge understanding and speed up proficiency.
• Facilitates leadership routines and provides stakeholders with updates.

Skills

Active Listening

Hiring and Onboarding

Influence

Learning Delivery

Presentation Skills

Coaching

Collaboration

Consulting

Oral Communications

Customer Service Management

Customer and Client Focus

Executive Presence

Leadership Development

Talent Development

Education

High School Diploma / GED / Secondary School or equivalent

Job description

Bank of America is hiring for a leadership-focused role in Enterprise Credit Commercial Credit. The position leads onboarding and upskilling programs, coaches participants, and ensures alignment with risk policies.

You will partner with leadership to drive development across multiple program levels and monitor progress. The role requires strong communication, coaching, and organizational skills, with opportunities to impact learning outcomes and career growth within a large financial services