Senior Academic Tech Support & Project Lead

Georgetown University; Lexington (VA); On-site; USD 48,000 - 88,000; Full time

Job summary

Georgetown University seeks an Academic Technology Support Specialist II to provide advanced, expert-level support for the university’s classroom and desktop computing environments. You will handle complex issues, lead small to mid-sized projects, and mentor junior staff to raise the team’s technical capability.

You will work with faculty and staff, developing documentation and SOPs, while ensuring secure and effective use of technology in teaching and research.

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, or a related technical field.
• A minimum of 4-5 years of progressive experience in desktop support, system administration, or academic technology.
• Proven experience as a technical lead, project coordinator, or escalation point in a high-volume support environment.
• Advanced knowledge of Windows and macOS, with experience in endpoint management and security tools (SCCM, Jamf, Azure, Active Directory, CrowdStrike, Windows Defender).
• Hands-on experience with complex classroom AV systems (Crestron/Extron, audio DSPs, codecs, lecture capture, Zoom Rooms).
• Ability to perform root cause analysis and implement sustainable solutions.
• Project/leadership skills to drive departmental refreshes and upgrades; mentoring junior staff.
• Strong written and oral communication; capable of technical training for non-technical staff.
• Commitment to Jesuit values and fostering an inclusive, diverse environment.

Responsibilities

• Acting as a primary escalation point for complex technical issues unresolved by front-line staff.
• Leading and coordinating small to medium-sized technology projects such as department computer refreshes.
• Diagnosing and resolving advanced hardware, software, network, and classroom AV problems.
• Providing mentorship and on-the-job training to junior specialists and student workers.
• Developing and maintaining comprehensive technical documentation and SOPs.
• Documenting work in project management, ticketing, asset, and configuration systems.

Skills

Root cause analysis

Project leadership

Mentorship

Technical writing

Communication skills

Team collaboration

Education

Bachelor's degree in Information Technology or Computer Science

Tools

SCCM

Jamf

Azure Active Directory

CrowdStrike

Windows Defender

Crestron/Extron

Zoom Rooms

ITSM

Job description

Georgetown University seeks an Academic Technology Support Specialist II to provide advanced, expert-level support for the university’s classroom and desktop computing environments. You will handle complex issues, lead small to mid-sized projects, and mentor junior staff to raise the team’s technical capability.

You will work with faculty and staff, developing documentation and SOPs, while ensuring secure and effective use of technology in teaching and research.