Senior Academic Advisor & Student Success Coach II

Winston Salem State University; Winston-Salem (NC); On-site; USD 45,000 - 65,000; Full time

Job summary

Winston-Salem State University in Winston-Salem, NC seeks a Professional Academic Advisor and Student Success Coach II to deliver advanced, holistic academic advising and proactive coaching for a defined caseload.

Grounded in NACADA competencies, you will help students set goals, monitor progress, connect to campus resources, and collaborate with faculty and staff to promote persistence and timely degree completion.

Qualifications

• Bachelor's degree in a related field or equivalent combination of education and experience.
• Minimum of three - four years of experience in academic advising, student success coaching, or related student support roles.
• Demonstrated experience advising student populations with specialized support needs.
• Proficiency with student information systems and advising or case management platforms.

Responsibilities

• Provide comprehensive academic advising and success coaching to an assigned student caseload.
• Assist students in developing academic, personal, and career goals that support degree completion.
• Monitor student progress and utilize data-informed strategies to identify and support at-risk students.
• Interpret and communicate academic policies, procedures, and degree requirements.
• Connect students with appropriate campus resources and support services.
• Conduct proactive outreach and intervention efforts to improve student persistence and retention.
• Maintain accurate and timely student records and advising documentation.
• Collaborate with faculty, staff, and campus partners to support student success initiatives.
• Participate in advising assessments, program development, and continuous improvement efforts.
• Support training, mentoring, and coordination activities for entry-level advisors, as appropriate.

Skills

Academic advising

Student retention

Case management

Policy interpretation

Student development

Data-informed decision making

Collaboration

Cultural competence

Education

Bachelor's degree in related field

Master's degree

Tools

EAB Navigate

Starfish

Anthology

Job description

Winston-Salem State University in Winston-Salem, NC seeks a Professional Academic Advisor and Student Success Coach II to deliver advanced, holistic academic advising and proactive coaching for a defined caseload.

Grounded in NACADA competencies, you will help students set goals, monitor progress, connect to campus resources, and collaborate with faculty and staff to promote persistence and timely degree completion.