Professional Academic Advisor and Student Success Coach II

Winston Salem State University; Winston-Salem (NC); On-site; USD 45,000 - 65,000; Full time

Job summary

Winston-Salem State University in Winston-Salem, NC seeks a Professional Academic Advisor and Student Success Coach II to deliver advanced, holistic academic advising and proactive coaching for a defined caseload.

Grounded in NACADA competencies, you will help students set goals, monitor progress, connect to campus resources, and collaborate with faculty and staff to promote persistence and timely degree completion.

Qualifications

• Bachelor's degree in a related field or equivalent combination of education and experience.
• Minimum of three - four years of experience in academic advising, student success coaching, or related student support roles.
• Demonstrated experience advising student populations with specialized support needs.
• Proficiency with student information systems and advising or case management platforms.

Responsibilities

• Provide comprehensive academic advising and success coaching to an assigned student caseload.
• Assist students in developing academic, personal, and career goals that support degree completion.
• Monitor student progress and utilize data-informed strategies to identify and support at-risk students.
• Interpret and communicate academic policies, procedures, and degree requirements.
• Connect students with appropriate campus resources and support services.
• Conduct proactive outreach and intervention efforts to improve student persistence and retention.
• Maintain accurate and timely student records and advising documentation.
• Collaborate with faculty, staff, and campus partners to support student success initiatives.
• Participate in advising assessments, program development, and continuous improvement efforts.
• Support training, mentoring, and coordination activities for entry-level advisors, as appropriate.

Skills

Academic advising

Student retention

Case management

Policy interpretation

Student development

Data-informed decision making

Collaboration

Cultural competence

Education

Bachelor's degree in related field

Master's degree

Tools

EAB Navigate

Starfish

Anthology

Job description

Professional Academic Advisor and Student Success Coach II

Position Details

Classification Information

• Position Classification Title: Academic Advising Professional, Specialist


• FLSA: Exempt


• Position Class: 89666

Position Overview

Join the Ramily!

Winston-Salem State University (WSSU) is a distinguished institution that combines academic excellence, community engagement, and a commitment to fostering student success. We are proud to be North Carolina's only university to earn the distinguished designation of Opportunity College by the Carnegie Classifications of Higher Education and the American Council on Education (ACE). WSSU is dedicated to preparing students for leadership roles through rigorous programs in health sciences, business, education, and the humanities. Known for its supportive environment, the university fosters a close-knit community that nurtures both professional and academic excellence.

Situated in Winston-Salem, North Carolina-known as the City of Arts and Innovation, WSSU provides students with opportunities to engage in a dynamic mix of professional, social, and cultural experiences. Winston-Salem is home to thriving arts, healthcare, and technology sectors, offering both students and faculty unique collaboration opportunities and professional development pathways.

With its beautiful campus, strong sense of community, and dedication to fostering personal and professional growth, Winston-Salem State University is an ideal place to teach, work, and learn.

Find information about our current benefits and retirement options, our holiday schedule, and other discounts and perks at the links below:

• UNC System Employee Benefits Central


• UNC System Retirement Benefits


• WSSU Holiday Schedule


• WSSU Discounts and Perks

Position Summary

The Professional Academic Advisor and Student Success Coach II provides advanced, holistic, and learning-centered academic advising and success coaching for students from enrollment through graduation. This position manages a defined caseload of students, including targeted populations requiring specialized support, and delivers proactive, data-informed interventions designed to promote persistence, retention, timely degree completion, and career readiness.

Grounded in NACADA Core Competencies and aligned with the University's commitment to student success, the Advisor II serves as a strategic partner in helping students navigate their academic journey through individualized advising, success coaching, resource referrals, and academic planning.

Essential Duties and Responsibilities

• Provide comprehensive academic advising and success coaching to an assigned student caseload.


• Assist students in developing academic, personal, and career goals that support degree completion.


• Monitor student progress and utilize data-informed strategies to identify and support at-risk students.


• Interpret and communicate academic policies, procedures, and degree requirements.


• Connect students with appropriate campus resources and support services.


• Conduct proactive outreach and intervention efforts to improve student persistence and retention.


• Maintain accurate and timely student records and advising documentation.


• Collaborate with faculty, staff, and campus partners to support student success initiatives.


• Participate in advising assessments, program development, and continuous improvement efforts.


• Support training, mentoring, and coordination activities for entry-level advisors, as appropriate.

Knowledge, Skills, and Abilities

• Academic advising and student success coaching


• Student retention and persistence strategies


• Case management and intervention planning


• Academic policy interpretation


• Student development theory


• Data-informed decision making


• Collaboration and relationship building


• Cultural competence and inclusive student support

Why Join the Division of Student Success?

This position provides an opportunity to make a meaningful and measurable impact on the lives of students while contributing to the University's broader commitment to student achievement and institutional success. The Professional Academic Advisor and Student Success Coach Tier II plays an important role in helping students overcome barriers, remain engaged, make informed academic decisions, and successfully progress toward graduation.

The successful candidate will join a collaborative team committed to providing students with the guidance, resources, and support necessary to thrive academically and personally. Through intentional advising, success coaching, early intervention, and campus collaboration, this position helps create a student experience that promotes belonging, persistence, achievement, and completion.

Position Information

• Position Number: 001739


• Working Position Title: Professional Academic Advisor and Student Success Coach II


• Building and Room No.: Student Success Center at Hill Hall


• Appointment Type: Permanent Full-Time


• If Time Limited: No


• Appointment Length: 12

Requirements and Preferences

• Position required to work during periods of adverse weather or other emergencies: Not Mandatory


• Normal Work Schedule: 8 am - 5pm Monday - Friday
  Some evening and weekend hours required

Department Required Skills

Minimum Qualifications

• Bachelor's degree in a related field or equivalent combination of education and experience.


• Minimum of three -four years of experience in academic advising, student success coaching, or related student support roles.


• Demonstrated experience advising student populations with specialized support needs.


• Proficiency with student information systems and advising or case management platforms.

Preferred Years Experience, Skills, Training, Education

Preferred Qualifications

• Master's degree.


• Active involvement in NACADA or similar professional organizations.


• Experience with early alert, CRM, or retention management systems (e.g., EAB Navigate, Starfish, Anthology).


• Demonstrated ability to use data analytics to guide advising strategies and interventions.


• Strong interpersonal, written, and verbal communication skills.


• Excellent organizational skills with attention to detail and confidentiality.

• Valid US Driver's License: No


• Commercial Driver's License Required: No


• Physical Required: No

Posting Details

• Internal Posting Only: No


• Time Limited Position: No


• Salary: Commensurate with education and experience


• Open Date: 09/16/2026


• Close Date: 09/24/2026


• Open Until Filled: No

Supplemental Questions

Required fields are indicated with an asterisk (*).

1. * How did you hear about this employment opportunity?
   
   
   
   • Public Job Posting
   
   
   • Internal Job Posting
   
   
   • Agency Referral
   
   
   • Advertisement/Publication
   
   
   • Personal Referral
   
   
   • Website
   
   
   • Other
   
   
   
   

Applicant Document

Required Documents

1. Resume


2. Cover Letter


3. Letter of Reference 1


4. References List

Optional Documents