Senior A&I Lead, Global Account Integration

DSV Road GmbH; Austin (TX); On-site; USD 130,000 - 160,000; Full time

Job summary

DSV is seeking a Senior System Lead, Application & Integration (GCM) to serve as the single point of contact between the A&I organization and a Global Customer Management enterprise account. You will own end-to-end A&I delivery for the assigned client, from pre-sale solution design through steady-state operations and continuous improvement.

The role requires governance discipline, the ability to translate business demand into structured work packages, and collaboration with regional engineering

Qualifications

• 7+ years of experience in WMS implementation, application & integration management, or supply chain systems delivery.
• Minimum 3 years in a client-facing or account management capacity within a logistics, 3PL, or supply chain technology environment.
• Hands-on experience with WMS platforms (Blue Yonder, Manhattan, Oracle WMS, or equivalent); familiarity with integration technologies including EDI, API, and ERP/TMS connectivity.
• Proven ability to manage change requests end-to-end: intake, scoping, prioritization, delivery oversight, and sign-off.
• Strong project management and organizational skills; experience with tools such as ServiceNow, Jira, Microsoft Project, or equivalent platforms.
• Demonstrated ability to operate as an external-facing SPOC for a global enterprise account; experience managing client escalations, QBRs, and stakeholder communications at a senior level.

Responsibilities

• Own the creation, documentation, and maintenance of application and integration standards relevant to the assigned GCM client.
• Ensure that A&I deliverables follow global standards, templates, and processes; accelerate and manage deviations where required.
• Validate alignment with global change processes, standardization initiatives, and cross-regional frameworks.
• Promote compliance with established global standards and act as the guardian of technical consistency across regions.
• Serve as the single point of contact for all A&I-related topics for the GCM account team globally.
• Consolidate A&I demand from all regions supporting the GCM client and ensure clarity, prioritization, and structured response.
• Facilitate communication between GCM, Technical Leads, Regional A&I teams, and cross-functional partners.
• Provide functional oversight to A&I engineers, ensuring proper task allocation, technical direction, and workload management.
• Review and approve designs, integration specifications, technical decisions, and testing strategies across regions.
• Ensure engineering teams operate with a unified methodology and shared understanding of the client’s architecture, system landscape, and business needs.

Education

Bachelor’s degree in Information Systems, Supply Chain Management, Business, or a related field; or equivalent professional experience

Job description

DSV is seeking a Senior System Lead, Application & Integration (GCM) to serve as the single point of contact between the A&I organization and a Global Customer Management enterprise account. You will own end-to-end A&I delivery for the assigned client, from pre-sale solution design through steady-state operations and continuous improvement.

The role requires governance discipline, the ability to translate business demand into structured work packages, and collaboration with regional engineering