Senior 911 Operations Leader - Emergency Communications

City-of-Minneapolis; Minneapolis (MN); On-site; USD 95,000 - 140,000; Full time

Job summary

The City of Minneapolis is seeking an experienced Emergency Communications Operations Manager to lead the 911 Center staff and supervise shift supervisors. You will direct 911 call answering and police/fire dispatch operations for Minneapolis, ensuring responsive service and adherence to standards.

Responsibilities include staff development, policy implementation, labor contract coordination, and after-hours readiness to handle major incidents, while coordinating with agency partners and command

Qualifications

• Bachelor's degree in business administration or related field.
• Four years of related experience, including at least one year in a supervisory role.

Responsibilities

• Manage a team of shift supervisors with line supervision of up to 70 staff.
• Set performance expectations and manage quality service delivery.
• Promote a diverse, culturally competent, and respectful workplace.
• Serve as designated representative for step one grievances.
• Communicate policy and procedure changes to staff.
• Manage labor contract issues regarding schedules and leaves of absence.
• Oversee investigations and staff personnel issues.
• Provide responses to 911 callers and public safety personnel.
• Ensure accountability and discipline; provide staff development.
• Coordinate with command-level operations staff and allocate staffing resources.
• Develop and administer operational policies and procedures.

Skills

CAD

Multi-line phone

Radio operations

NG911 tools

Policies and procedures

Education

Bachelor's degree in business administration or related field

Tools

Policy development

Labor contract management

Job description

The City of Minneapolis is seeking an experienced Emergency Communications Operations Manager to lead the 911 Center staff and supervise shift supervisors. You will direct 911 call answering and police/fire dispatch operations for Minneapolis, ensuring responsive service and adherence to standards.

Responsibilities include staff development, policy implementation, labor contract coordination, and after-hours readiness to handle major incidents, while coordinating with agency partners and command