Senior 9-1-1 Dispatch and Communications Leader

Stlouiscountymn; Duluth, Northern (MN, KY); Hybrid; USD 52,000 - 68,000; Full time

Job summary

St. Louis County in Minnesota seeks a skilled Emergency Communications Supervisor to oversee dispatchers in the 9-1-1 division, ensuring timely law enforcement, fire, medical and rescue responses.

You will monitor performance, assign consoles, and train staff to maintain high service standards. The role requires completion of Terminal Operations, CPR, and Emergency Medical Dispatch certifications within the first year and a valid driver’s license.

Qualifications

• High school diploma or equivalent required with related dispatch experience.
• Must complete Terminal Operations, CPR, and EMD within one year of employment.
• Valid driver's license required.

Responsibilities

• Oversee and supervise dispatchers within the 9-1-1 division.
• Operate CAD, multi-line telecommunication, and radio equipment to respond to emergencies.
• Provide training and answer operational questions from dispatchers.
• Assist with investigations regarding public safety service delivery.

Skills

Typing 40 wpm

Communication skills

Education

High school diploma or equivalent

Terminal Operations certification

CPR certification

Emergency Medical Dispatch certification

Driver's license

Tools

CAD system

Multi-line telephone system

Radio communications equipment

Job description

St. Louis County in Minnesota seeks a skilled Emergency Communications Supervisor to oversee dispatchers in the 9-1-1 division, ensuring timely law enforcement, fire, medical and rescue responses.

You will monitor performance, assign consoles, and train staff to maintain high service standards. The role requires completion of Terminal Operations, CPR, and Emergency Medical Dispatch certifications within the first year and a valid driver’s license.