Public Safety 911 Supervisor

City of Minneapolis; Minneapolis (MN); On-site; USD 70,000 - 95,000; Full time

Job summary

The City of Minneapolis is seeking a 911 Supervisor to oversee PST II and PST III staff, ensuring efficient responses to 911 calls and dispatches. The role supports shift supervision, scheduling, mentoring, and performance evaluations within MECC.

Ideal candidates will have a background in emergency communications, CJIS and ICS certifications within 6 months, and a commitment to public service. On-site work and union representation are noted, with a focus on collaboration with multiple agencies.

Qualifications

• Three years of experience in a 911 Center performing call processing and dispatching duties.
• State Certification in CJIS within 6 months.
• Emergency management ICS 100, 200, 700, and 800 within 6 months.

Responsibilities

• Provide shift supervision for the 911 Emergency Communications Center, overseeing the activities of all assigned staff - PST II & PST III.
• Prepare work schedules, approve schedule changes, and manage employee absences by finding replacements to maintain service level goals.
• Shift assignments for PST II's & PST III's. Consistently monitor breaks and other necessary time away from operations positions to ensure staffing minimums are maintained.
• Audit attendance and payroll records to ensure accuracy.
• Serve in a support role in training team's daily activities providing feedback, monitoring, and encouragement.
• Mentor and monitor probationary employees to support and encourage development and success.
• Provide mentoring to staff to get the work done and to develop them through coaching, training, and reinforcement in the work that they do.
• Intercede and take over calls of PST II & PST III's to deal with challenging calls or difficult situations to diffuse and facilitate necessary service.
• Provide public education and participation at community meetings and events to inform, to exchange, to educate, and diffuse situational occurrences and/or events.
• Explain Departmental policies and procedures, City Ordinances, State laws for employees and callers.
• Investigate internal and external complaints against the Minneapolis Emergency Communications Center and make recommendations.
• Assist in preparing and conducting investigations into employee misconduct and make recommendations regarding discipline to senior leadership staff.
• Perform weekly quality assurance reports and quality assurance reports on critical events.
• Prepare annual performance appraisals and assist with preparation of employee work goals.
• Monitor computer and other technical equipment used in the 911 Center and contact technical support for assistance when required.
• Communicate with stakeholder agency representatives for consultation on dispatching decisions as required.
• Maintain, track, and update status board radio usage.
• Create and publish communication plans for critical and planned events.
• Work and collaborate with user departments to create /and update policies and procedures.
• Participate in department work groups and Enterprise work groups.
• Complete special projects or leadership team assignments as needed or requested.
• Manage and support change at the Department and Enterprise levels.

Skills

911 dispatching

Call assessment

Public safety coordination

Staff supervision

Problem solving under stress

Education

High School Diploma or equivalent

CJIS Certification within 6 months

ICS 100/200/700/800 within 6 months

Tools

CJIS operations

Job description

The City of Minneapolis is seeking a 911 Supervisor to oversee PST II and PST III staff, ensuring efficient responses to 911 calls and dispatches. The role supports shift supervision, scheduling, mentoring, and performance evaluations within MECC.

Ideal candidates will have a background in emergency communications, CJIS and ICS certifications within 6 months, and a commitment to public service. On-site work and union representation are noted, with a focus on collaboration with multiple agencies.