Senior 911 Operations and Communications Manager

NENA; Danville (VA); Presencial; USD 70.000 - 95.000; Jornada completa

Descripción de la vacante

NENA in Danville, VA seeks a seasoned supervisor to oversee the 911 Emergency Communications Center. You will administer policies, hire, train, mentor staff, manage budgets, and coordinate with vendors and agencies to ensure service continuity.

Responsibilities include scheduling, discipline, quality assurance, grant writing, and reporting. You will lead day-to-day operations and maintain dispatch protocols to support critical public safety services.

Formación

• Associate’s Degree; 7–9 years of experience preferred as per description.
• Experience in public safety dispatch or emergency communications is implied by responsibilities.

Responsabilidades

• Oversee operation and management of the 911 Emergency Communications Center.
• Hire, train, develop, mentor, discipline, schedule staff; maintain staffing levels.
• Prepare budgets and monitor expenditures; grant writing and reporting.
• Coordinate with vendors and other agencies; maintain dispatch protocols.

Conocimientos

Staff supervision

Policy administration

Budget management

Vendor liaison

Educación

Associate’s Degree

Herramientas

CAD

Priority Dispatch Pro QA

NIMS training modules

Descripción del empleo

NENA in Danville, VA seeks a seasoned supervisor to oversee the 911 Emergency Communications Center. You will administer policies, hire, train, mentor staff, manage budgets, and coordinate with vendors and agencies to ensure service continuity.

Responsibilities include scheduling, discipline, quality assurance, grant writing, and reporting. You will lead day-to-day operations and maintain dispatch protocols to support critical public safety services.