Dispatch Supervisor

Douglas County, CO; Castle Rock, Northern (CO, KY); Hybrid; USD 82,000 - 123,000; Full time

Job summary

Douglas County's Dispatch Supervisor leads the daily 24/7 operations of the regional 9-1-1 Emergency Communications Center. The role requires flexibility for night, weekend, and holiday shifts and on-call duties to ensure continuous public safety communications.

Responsibilities include supervising staff, coordinating with public safety agencies, and maintaining high-quality service while upholding SOPs and agency policies.

Qualifications

• High school diploma or GED required; advanced education preferred.
• Minimum five years dispatching experience.
• Minimum two years supervisory experience preferred.

Responsibilities

• Oversee 24/7 dispatch operations and shift leadership.
• Mentor and supervise communications staff; manage training and performance.
• Ensure efficient call handling and coordination with public safety agencies.

Skills

Communication skills

Leadership

Conflict resolution

Process improvement

Geography knowledge

SOP compliance

Technical troubleshooting

Windows & software

Education

High school diploma or GED

Tools

CAD system

E911 phone system

Windows OS

Job description

Dispatch Supervisor

Employment Type:0 - Full-time Regular
Pay Range:$82,152.00 - 123,228.00
Location:Castle Rock, CO
Elected Office / Department:SHERIFF
Job Number:req3321
Closing Date:12/31/2026

The Dispatch Supervisor is acritical leadership position responsible for the daily shift operations of the24/7 Douglas Regional 9-1-1 Emergency Communications Center. Classified as anessential role vital to continuous public safety operations, this positionrequires flexibility to work any shift—including nights, weekends, andholidays—and must be available for immediate recall during major emergencyevents or critical incidents. Operatingwithin a CALEA-accredited center, the Dispatch Supervisor oversees the deliveryof emergency law enforcement, fire, and EMS communications for unincorporatedDouglas County and Elbert County. The position ensures emergency andnon-emergency calls are answered promptly, appropriate units are dispatchedefficiently, and all critical communications systems remain fully operational.Additionally, the supervisor provides direct leadership, training, coaching,and mentorship for assigned shift personnel while managing a variety ofessential administrative functions.

Supervision Exercised: Exercisesdirect supervision over communications staff.

Supervision Received: Reportsdirectly to the Communications Manager.

Schedule:
10-hour shifts Sunday-Wednesday OR Wednesday-Saturday (Day shift 6:00am – 4:00pm/Swing shift 2:00pm –12:00 am/Night shift 9:00pm - 7:00am).

Includes mandatory on-call shifts and mandatory overtime

Salary & Benefits:
While the full salary range for the Dispatch Supervisor role is $82,152 - $123,228 annually, generally the hiring range is $82,152 - $102,690 annually. Qualifications, education and experience as it relates to the position will be taken into consideration when determining hiring salary.

Douglas County offers an excellent comprehensive benefit package including but not limited to: Medical/Dental/Vision. For a more detailed overview please view the full benefit guide at EMPLOYEE BENEFITS GUIDE.

Essential Duties and Responsibilities:

(The following examples are illustrative only, and are not intended to be exhaustive)

• Ability to perform all functions of a 911 Dispatcher as needed (ex: call taking, EMD, and radio dispatch both Fire and Law Enforcement).
• Supervises and mentors assigned team. Administers and makes recommendations for routine personnel matters, including interviewing, hiring, training, assigning job duties, scheduling, appraisals, approving timesheets and corrective action.
• Assists in developing and implementing goals and objectives to enhance career development.
• Hosts and attends regularly scheduled meetings, i.e. in-service training, supervisor meetings, team meetings, etc., and participates in department committees and special projects as required.
• Reviews and inspects work for quality, accuracy, and completeness ensuring compliance with established policies and procedures.
• Recommends, advocates, and implements changes and updates to existing policies and procedures.
• Inspects communications equipment for proper functioning and coordinates/oversees equipment maintenance.
• Generates reports from CAD; archived files and E911 phone system as requested and according to policy and procedure.
• Receives, researches, and responds to incoming questions or minor complaints.
• Provides information, explains policy and procedure, and facilitates a resolution.
• Works directly with the Communications Manager to serve as a liaison to various public safety agencies to determine telecommunications and dispatch needs, address concerns of users, and maintain a cooperative working relationship.
• Demonstrates the philosophy, mission, and core values of the Sheriff’s Office in the performance of job responsibilities.

Knowledge, Skills and Abilities:

• Maintaineffective, professional written and oral communication skills across alloperational levels at all times.
• Performunder high-stress conditions, exercising sound judgment, managing frequentinterruptions, and responding decisively to unexpected emergencysituations.
• Applymodern supervisory principles to lead, mentor, and motivate communicationspersonnel, building team confidence within a high-pressure environment.
• Demonstratestrong knowledge and practical application of conflict resolutiontechniques to mediate workplace and operational issues.
• Exerciseindependent initiative to evaluate processes and drive continuousimprovement within Communications Center operations.
• Maintain thorough knowledge of local geography, including primary thoroughfares, hundred-block address systems, county boundaries, law enforcement sectors, and fire response districts.
• Possess deep practical knowledge of Standard Operating Procedures (SOPs), agency policies, and County guidelines, ensuring strict compliance across shift personnel.
• Demonstrate advanced proficiency with personal computers, Windows-based applications, and specialized
• Communications Center software/hardware, with the ability to troubleshoot technical issues and analyze, generate, and distribute statistical reports.
• Must obtain and maintain active certifications in CCIC/NCIC, NENA Core Competencies, CPR, EMD, and EMD-Q.

Minimum Qualifications:

• High school diploma or GED required; advanced education or specialized field training preferred.
• Minimum of five (5) years of dispatching experience.
• Minimum two (2) years of supervisory experience preferred.
• Minimum two (2) Communications Training Officer (CTO) preferred.
• This is a shift position that requires the ability to work nights, weekends, and holidays in a closed, secure environment.
• Ability to work on-call and mandatory overtime is required.
• Possession of a valid Colorado Drivers License.

Note: The successful applicant must be able to perform ALL of the above job functions, unassisted, and at a pace and level of performance consistent with actual job requirements.

Disqualifications:

Applicants who have any disqualifying factors listed QUALIFICATIONS & DISQUALIFICATIONS will not be considered for employment at this time.

ADDITIONAL INFORMATION:

In the event of an emergency/disaster in or near the County, all County employees are expected to make every effort to be available to assist the County Manager, Elected/Appointed Officials and Department Directors to ensure the continued operation of any and all necessary County functions. This may mean being available to perform additional duties and hours beyond what is normally required. In the event that an exempt employee does work more than 40 hours a week in support of County operations during an emergency, such employee may receive overtime or other appropriate wage compensation in accordance with existing County policies or at the discretion of the County.