Senior 3PL Partnerships & Performance Manager

westrockcoffeeexternaljobs; Conway (AR); On-site; USD 70,000 - 110,000; Full time

Job summary

Westrock Coffee seeks a Supplier Manager -- 3PL to oversee third-party logistics partners across warehousing, transport, and distribution, ensuring cost, service, quality, and compliance. The role collaborates with Procurement and Legal, driving continuous improvement and audit readiness.

The candidate will analyze cost trends, manage contracts and SLAs, and lead regular business reviews with 3PL partners. Travel to sites is expected as needed.

Qualifications

• Bachelor's degree or equivalent experience.
• 5+ years in supply chain, logistics, or 3PL management.
• Experience managing 3PL/vendor relationships and contracts.
• Strong understanding of warehousing, transport, and distribution.
• Experience with FAI processes and quality escalation.
• Experience with KPI tracking and business reviews.
• Proficient in Excel; familiar with SAP/Oracle ERP.
• Strong negotiation and vendor management skills.
• Willingness to travel to 3PL sites.

Responsibilities

• Manage day-to-day relationships for contract compliance with 3PL warehouse, transportation, and distribution providers.
• Partner with Procurement on Supplier report cards.
• Monitor and report on 3PL performance against KPIs (on-time delivery, order accuracy, inventory accuracy, damages/claims, cost per unit).
• Lead regular business reviews with 3PL partners to address performance gaps and drive continuous improvement.
• Manage compliance of 3PL contracts, rate agreements, and statements of work in partnership with Procurement/Legal.
• Serve as primary escalation point for service failures, capacity constraints, and operational issues with 3PL partners.
• Track and manage 3PL invoicing accuracy, billing disputes, and cost allocation.
• Analyze 3PL cost, service, and performance trends and develop business cases and recommendations to Supply Chain leadership.
• Maintain and manage supplier contracts, SLAs, KPIs, performance scorecards, inspection records, and compliance documentation.
• Collaborate with Demand Planning, Transportation, Procurement, and Warehouse Operations to align 3PL capacity with forecasted volume.
• Support onboarding of new 3PL partners, including RFP participation, vendor selection, and implementation.
• Coordinate supplier qualification & first article inspections (FAI) for raw materials, packaging, ingredients, and finished goods at 3PL facilities.
• Own the escalation process for FAI and quality non-conformances, driving root cause analysis and corrective action.
• Conduct site visits and audits to verify compliance with food safety, safety, and operational standards.
• Ensure 3PL partners comply with all applicable regulatory, food safety (SQF, FSMA), and contractual requirements.

Skills

3PL management

Vendor relationships

KPI tracking

Excel

Negotiation

Communication

Travel readiness

Root cause analysis

Education

Bachelor's degree in Supply Chain Management, Logistics, Business, or related field

Tools

SAP

Oracle

WMS/TMS systems

Excel

Job description

Westrock Coffee seeks a Supplier Manager -- 3PL to oversee third-party logistics partners across warehousing, transport, and distribution, ensuring cost, service, quality, and compliance. The role collaborates with Procurement and Legal, driving continuous improvement and audit readiness.

The candidate will analyze cost trends, manage contracts and SLAs, and lead regular business reviews with 3PL partners. Travel to sites is expected as needed.