Senior 24/7 Connectivity Platform Operations Engineer

Simetric; Alpharetta (GA); Hybrid; USD 120,000 - 160,000; Full time

Job summary

Simetric Inc. seeks a Lead Operations Engineer to oversee the operations program for a cellular connectivity management platform serving a large US-based operator.

You will coordinate incident response, Tier 1/2 support, and production maintenance while guiding a global team across three regions. The ideal candidate brings 5+ years in ops leadership, strong cloud experience (Azure), and a customer-centric mindset.

Qualifications

• 5+ years of experience in operations management or related field, preferably in telecommunications, IT, or connectivity management.
• 3+ years of experience leading and managing teams in a customer support or operations environment.
• 3+ years of supporting applications deployed in public cloud environments (Azure preferred).
• Proven track record of managing 24/7/365 support operations and resolving complex technical customer issues.

Responsibilities

• Lead the overall operations program for the solution.
• Coordinate with development and program management to drive operational needs to delivery.
• Develop support team schedules to ensure 24/7/365 coverage and monitor performance metrics.
• Work with peer operations resources in US, UK, and India.
• Oversee Tier 1 and Tier 2+ support to the operator and customers, ensuring timely ticket handling.

Skills

Leadership

Azure cloud

Kubernetes

ELK

Java web apps

Customer focus

Ticketing systems

Education

Bachelor's degree (Operations Management / IT / CS / Engineering)

Master’s degree preferred

Tools

Azure

Kubernetes

ELK

Java

Job description

Simetric Inc. seeks a Lead Operations Engineer to oversee the operations program for a cellular connectivity management platform serving a large US-based operator.

You will coordinate incident response, Tier 1/2 support, and production maintenance while guiding a global team across three regions. The ideal candidate brings 5+ years in ops leadership, strong cloud experience (Azure), and a customer-centric mindset.