Semiconductor Field Service Manager – PVD/CVD & Installations

Fabworx Solutions; Austin (TX); On-site; USD 150,000 - 190,000; Full time

Benefits offered by this job

Company Bonus Program

401(k) with Company Matching

Flexible Scheduling Options for Family

Medical, Dental, and Vision Insurance

Job summary

Fabworx Solutions’ Austin, TX HQ seeks a Semiconductor Field Service Manager to lead field service activities, including installations, troubleshooting, and new product deployments, with regular travel.

You will report to the Director – Customer Engineering and collaborate with Sales, Engineering, Manufacturing, and Executive Leadership to ensure project success and customer satisfaction. Focus areas include PVD, CVD, Etch, RTP, and Epi on Applied Materials platforms.

Qualifications

• Minimum 10 years in semiconductor field service or related roles.
• Experience leading field service teams or engineering groups.
• Extensive troubleshooting experience on semiconductor capital equipment in high-volume fabs.
• Strong knowledge of robotics, wafer handling, vacuum, motion control, electrical, pneumatics, and precision mechanics.
• Hands-on support for Applied Materials Endura, Centura, or Producer platforms preferred.
• Experience with PVD, CVD, RTP, Etch, and Epi process tools.
• Strong project management and organizational skills.
• Excellent written and verbal communication; willingness to travel domestically and internationally.

Responsibilities

• Serve as primary escalation point for complex customer issues requiring advanced troubleshooting.
• Maintain hands-on role in critical installations, upgrades, and new product deployments.
• Develop field service strategies, SOPs, training, and best practices.
• Coordinate field resources, travel, staffing, and project execution across sites.
• Build and maintain strong customer relationships.
• Lead root cause investigations and implement corrective actions.
• Monitor service metrics, equipment reliability, and customer satisfaction.
• Support worldwide customer sites as needed.

Skills

Field service leadership

Root cause analysis

Project management

Customer relationship management

Troubleshooting

Communication

Travel readiness

Tools

Endura

Centura

Producer

Job description

Fabworx Solutions’ Austin, TX HQ seeks a Semiconductor Field Service Manager to lead field service activities, including installations, troubleshooting, and new product deployments, with regular travel.

You will report to the Director – Customer Engineering and collaborate with Sales, Engineering, Manufacturing, and Executive Leadership to ensure project success and customer satisfaction. Focus areas include PVD, CVD, Etch, RTP, and Epi on Applied Materials platforms.