Semiconductor Field Service Engineer - On-Site Troubleshooting

Prosum; Santa Clara (CA); On-site; USD 60,000 - 75,000; Full time

Job summary

Prosum is seeking an entry-level Field Service Engineer to perform field service activities for Company customers. The role includes troubleshooting, responding to service calls, over-the-phone consultations, scheduling and performing repairs at customer sites, and conducting preventative maintenance.

The engineer will establish and manage a local maintenance service. The position requires a bachelor's degree in engineering or a related field, with internships or related experience considered a

Qualifications

• Bachelor's degree in Engineering or related field.
• Relevant internship or work experience in a similar role is a plus.
• Strong technical and analytical skills.
• Excellent problem-solving abilities.
• Ability to work independently and in a team.
• Willingness to respond to emergency situations and travel as needed.
• Knowledge of preventive maintenance procedures.

Responsibilities

• Receive service calls from customers.
• Determine customer needs or problems and respond accordingly.
• Provide over-the-phone consultation and advice to customers.
• Respond to emergency customer situations.
• Schedule and perform repairs on Company products at customer sites.
• Perform preventative maintenance on Company products.
• Establish and manage a local maintenance service.

Skills

Technical skills

Analytical skills

Problem solving

Independent work

Team collaboration

Travel readiness

Education

Bachelor's degree in Engineering or related field

Job description

Prosum is seeking an entry-level Field Service Engineer to perform field service activities for Company customers. The role includes troubleshooting, responding to service calls, over-the-phone consultations, scheduling and performing repairs at customer sites, and conducting preventative maintenance.

The engineer will establish and manage a local maintenance service. The position requires a bachelor's degree in engineering or a related field, with internships or related experience considered a