Field Service Associate I-II (Semiconductor) (33513)

Ebara Technologiesorporated; Phoenix (AZ); On-site; USD 41,000 - 52,000; Full time

Job summary

EBARA seeks an experienced Field Service Technician to perform on-site service, repair and installation of EBARA products in Phoenix, AZ. You will support system hardware, software and networking, with travel negligible.

Backgrounds in electronics, HVAC or semiconductor industries are encouraged. Responsibilities include preventative maintenance, documenting service activities, diagnosing failures from schematics, and ensuring safety policies are followed.

Qualifications

• High school or electronics program completion or equivalent experience.
• 2–6 years of semiconductor field service experience preferred.
• Ability to lift 35 lbs and work at customer sites.
• Strong customer relations and communication skills.

Responsibilities

• Service equipment at customer sites, including maintenance and startups.
• Interpret manuals to identify root causes of tool failures.
• Document preventive maintenance and service reports with accuracy.
• Perform preventive maintenance with minimal supervision.
• Notify customers when parts replacements are needed.
• Diagnose mechanical, hardware, software, and system failures.

Skills

Electrical schematics

Public speaking

Leadership

Relationship building

Communication skills

Time management

Driving record verification

MS Office

Customer relations

Education

High School / Electronics program

AS/Associate’s of Science in Electronics

Tools

MS Office Suite

Diagnostics tools

Job description

Job Details: Level: Experienced, Job Location: Phoenix, AZ - Phoenix, AZ, Position Type: Full Time, Education Level: High School, Salary Range: $30.00 - $38.00Hourly, Travel Percentage: Negligible, Job Shift: Day, Job Category: Professional Services,

POSITION SUMMARY

Under direct supervision, perform client-site service, repair, and/or installation of company product(s). This job may include any aspect of product field support, including system hardware and software, and systems networking.

Backgrounds in HVAC, military technical roles, field service, electronics, mechanical systems, industrial equipment, or other technical industries are encouraged to apply.

ESSENTIAL FUNCTIONS

• Service equipment and/or products at customer sites or service center to include all contracted preventative maintenance, unscheduled maintenance, consumable changes, installations, and start-ups. (Essential)
• Ability to interpret operation manuals to determine the root cause of tool failures. (Essential)
• Provide documentation of preventative maintenance, downtime, issues, and time spent preparing reports for product movement and justification for on-site service. Must show proficiency in using customers’ systems. (Essential)
• Perform preventive maintenance with little supervision. (Essential)
• Order, expedite, and notify customers or management when replacement of the product is necessary. (Essential)
• Diagnose mechanical, hardware, software, and systems failures using service maintenance checklist and protocols. (Essential)
• Comply with Finesse training for proper maintenance of parts usage and transactions. (Essential)
• Comply with EBARA’s safety policies, including participation in and completion of all required safety training. (Essential)
• Maintain clean and safe working environment compliant with Ebara and customer safety policies. (Essential)

Qualifications: POSITION QUALIFICATIONS

Competency Statement(s)

• The ability to lift 35 lbs. unassisted from the floor to waist level.
• The ability to read and work from electrical and mechanical schematics and diagrams.
• The ability to perform the identified essential functions of the classification, including the operation of any machinery and/or equipment that is associated with performing the essential functions.
• The ability to perform the essential functions of the position in a cross-cultural, demanding, and dynamic environment.
• The ability to perform the essential functions of the position without posing a direct threat of harm to him/herself, others, or property.
• The ability to adhere to EBARA personnel policies and practices, including the attendance and punctuality requirements.
• The ability to work well under pressure, meet multiple and sometimes competing deadlines, and at all times demonstrate cooperative behavior with colleagues and supervisors.

Education

High School or AS/Associate’s of Science degree in Electronics, or completion of an accredited basic electronics program, or equivalent experience.

Experience

• Preferred: Two (2) to Six (6) years of work-related experience, preferably in the semiconductor industry.
• Working knowledge of mechanical skills.
• Working knowledge of principles of semiconductor and/or vacuum technology.
• Strong Customer Relations skills.

SKILLS & ABILITIES

• Demonstrated ability to troubleshoot down to a component level.
• Working knowledge of MS Office products, including Excel, Word, Outlook, and PowerPoint.
• Speaking in front of groups. Strong time management skills. Self-starter.
• Demonstrated leadership and program management skills.
• Strong relationship-building skills with the ability to collaborate and work effectively with internal colleagues and customers.
• Demonstrated teamwork and organizational skills.
• Demonstrated excellent written and oral communication skills.
• Provide verification of a good driving record if servicing customers off-site.