Semiconductor Equipment Field Service Specialist

Torrey Holistics; BLOOMINGTON (MN); On-site; USD 65,000 - 93,000; Full time

Job summary

EBARA is seeking a Semiconductor Equipment Field Service Specialist to install, start up, maintain, and repair tools at customer facilities and at the service center in Bloomington, MN. The role requires diagnosing mechanical, hardware, and software issues, following maintenance checklists, and communicating clearly with customers about timelines and outcomes.

Applicants should have 4–6 years in the semiconductor field, strong electronics and schematics skills, and proficiency with Microsoft

Qualifications

• High school diploma or AS in Electronics or equivalent hands-on experience.
• 4–6 years in a semiconductor-related field ideal.
• Experience with mechanical practices and vacuum technology.

Responsibilities

• Install, start up, maintain, and repair tools at customer sites and service centers.
• Diagnose failures using maintenance checklists and protocols; escalate as needed.
• Document downtime, parts usage, and service reports; ensure full system functionality.

Skills

Electronics

Root cause analysis

Customer relations

Documentation

Mechanical aptitude

Electrical schematics

Microsoft Office

Education

High school diploma or Associate of Science in Electronics

Tools

Electrical schematics tools

Job description

Semiconductor Equipment Field Service SpecialistPicture your morning starting at a customer fab: you review the maintenance plan, pull up the customer’s system to check prior downtime notes, and suit up for a scheduled preventive service. By midday, you’ve swapped consumables, verified system performance, and logged every step. The afternoon brings a new challenge—an unexpected hardware alarm. You consult operation manuals, run through service checklists, isolate the fault, replace a component, and validate the fix. Before heading out, you update reports for product movement and justify on-site work, notify the customer about a pending parts replacement, and confirm everything is safe and clean per EBARA and site policies.What you’ll handleInstall, start up, maintain, and repair company tools at customer facilities and at the service center, covering contracted preventive maintenance, unscheduled calls, consumable changes, and new equipment installations.Use operation manuals and technical references to pinpoint root causes of tool issues and performance drift.Document all preventive work, downtime, issues encountered, and time-on-task; prepare reports supporting product movement and on-site service justification, while demonstrating proficiency with the customer’s reporting systems.Independently execute preventive maintenance activities with minimal supervision.Order and expedite parts; advise customers or management when product replacement is needed; repair or replace faulty components and confirm full system functionality.Diagnose mechanical, hardware, software, and system-level failures using established maintenance checklists and protocols.Follow Finesse training and procedures to accurately track parts usage and transactions.Communicate clearly with customers about issues, solutions, and timelines; escalate complex problems to senior engineers or support teams when appropriate.Comply with EBARA safety policies and complete all required safety training; maintain a clean, safe work area aligned with EBARA and customer safety standards.Perform additional related duties as assigned.What helps you thriveAbility to lift 35 lbs. unassisted from floor to waist height.Comfort reading and working from electrical and mechanical schematics and diagrams.Capability to operate tools and equipment necessary to carry out essential job functions.Effectiveness in a cross-cultural, fast-moving, and dynamic environment.Capacity to perform essential duties without posing a direct threat to self, others, or property.Reliability in meeting EBARA attendance and punctuality expectations.Calm under pressure with competing deadlines; consistently cooperative with colleagues and supervisors.If a respirator is required, ability to successfully pass the annual respirator fit test and medical evaluation.EducationHigh school diploma or Associate of Science in Electronics, or completion of an accredited basic electronics program, or equivalent hands-on experience.ExperiencePreferred 4–6 years in a related field, ideally within the semiconductor industry.Working knowledge of mechanical practices plus principles of semiconductor and/or vacuum technology.Proven customer relations aptitude.Skills and toolsComponent-level troubleshooting proficiency.Comfort with computers, including Microsoft Office and Internet Explorer.Strong relationship-building and collaboration with internal teams and customers; excellent written and verbal communication.High attention to detail and quality.Ability to verify a good driving record when supporting offsite customer locations.