Field Service Associate II-III

Ebara Technologies - USA; Manassas (VA); On-site; USD 65,000 - 90,000; Full time

Job summary

EBARA Technologies - USA is seeking a field service technician to service, repair, and install EBARA products at customer sites. Under general supervision, you will handle systems hardware, software, and networking as needed.

Responsibilities include preventive maintenance, diagnostics, reporting, and mentoring junior technicians. Travel to customer sites may be required; candidates should have electronics background and strong customer relations.

Qualifications

• AS Electronics degree or equivalent experience.
• 4–10 years experience in electronics or semiconductor environments preferred.
• Strong customer relations and communication skills.

Responsibilities

• Service equipment at customer sites including maintenance, installations, and startups.
• Diagnose mechanical, hardware, software, and system failures using checklists.
• Provide technical support to customers on operation and maintenance of systems.
• Mentor field technicians and train junior staff.
• Adhere to safety policies and maintain a safe work environment.

Skills

Troubleshooting

MS Office

Time management

Relationship building

Teamwork

Communication skills

Driving record verification

Equipment diagnostics

Education

AS Electronics degree

Tools

PLC Programming

PLC Wiring

Multimeter

VFD

Servo Motors

Job description

POSITION SUMMARY

Under general supervision, performs client-site servicing, repair, and/or installation of company product(s). This job may include any aspect of product field support, including system hardware and software, and systems networking.

ESSENTIAL FUNCTIONS

• Services equipment and/or products at customer sites or service center to include all contracted preventative maintenance, unscheduled maintenance, consumable changes, installations, and start-ups.

• Ability to interpret operation manuals to determine the root cause of tool failures.

• Provides documentation of preventative maintenance, downtime, issues, and time spent preparing reports for product movement and justification for on-site service. Must show proficiency in using the customer’s system.

• Perform preventive maintenance with little supervision.

• Ordering, expediting, and notifying customers or management when a product replacement is necessary.

• Diagnose mechanical, hardware, software, and systems failures using service maintenance checklists and protocols.

• Determines the most cost-effective repair/resolution to minimize customer downtime.

• Provides technical support to customers on operational or maintenance of system tools and/or equipment.

• Act as a customer contact on technical and service-related problems.

• Must be able to guide other field technicians and field service engineers.

• Train and mentor Field service associates at levels I-II-III.

• Assists in all functions required for the operations of the service center. Assist and/or provide service support to other customer sites as needed.

• Comply with Finesse training for proper maintenance of parts usage and transactions.

• Complies with EBARA’s safety policies, including participation in and completion of all required safety training.

• Maintains a clean and safe working environment compliant with Ebara and customer safety policies.

• Performs other duties as assigned. (Non-Essential)

POSITION QUALIFICATIONS

Competency Statement(s)

• The ability to lift 35 lbs. unassisted from the floor to waist level.
• The ability to read and work from electrical and mechanical schematics and diagrams.
• The ability to perform the identified essential functions of the classification, including the operation of any machinery and/or equipment that is associated with performing the essential functions.
• The ability to perform the essential functions of the position in a cross-cultural, demanding, and dynamic environment.
• The ability to perform the essential functions of the position without posing a direct threat of harm to him/herself, others or property.
• The ability to adhere to EBARA personnel policies and practices, including the attendance and punctuality requirements.
• The ability to work well under pressure, meet multiple and sometimes competing deadlines, and at all times demonstrate cooperative behavior with colleagues and supervisors.

Education

• AS Associate of Science degree in Electronics or completion of an accredited basic electronics program or equivalent experience.

Experience

• Preferred: four (4) to Ten (10) years of work-related experience, preferably in the semiconductor industry.
• Working knowledge of mechanical skills. Working knowledge of principles of semiconductor and/or vacuum technology.
• Strong Customer Relations skills.

SKILLS & ABILITIES

• Demonstrated ability to troubleshoot down to a component level.
• Working knowledge of MS Office products, including Excel, Word, Outlook, and PowerPoint.
• Strong time management skills. Self-starter.
• Strong relationship-building skills with the ability to collaborate and work effectively with internal colleagues and customers.
• Demonstrated teamwork and organizational skills.
• Demonstrated excellent written and oral communication skills.
• Provide verification of a good driving record if servicing the customer off-site

You should be proficient in:

• Equipment Troubleshooting
• Electrical Troubleshooting Skills
• 120/208/240/480 Voltage Systems
• Vehicle Electronics & Computer Controls
• Preventive Maintenance & Inspection
• PLC Programming Experience
• PLC Wiring Experience
• Electrical / Electronic Systems
• Maintenance and Repair Skills
• Equipment Diagnostics & Troubleshooting
• Equipment Installation & Wiring
• Equipment Repair & Maintenance
• Aircraft Maintenance
• Avionics Systems
• Aircraft Electrical Systems

Machines & technologies you’ll use:

• Multimeter
• Variable Frequency Drives (VFD)
• Programmable Logic Controller (PLC)
• Servo Motors