Field Service Associate II (Semiconductor) (32907)

Ebara Technologiesorporated; Sherman (TX); On-site; USD 4,408,000 - 5,786,000; Full time

Job summary

EBARA is seeking an experienced Field Service Technician in Sherman, TX to perform client-site service, repair, and installation of EBARA products. This role covers system hardware, software, and networks with a strong focus on safety and documentation.

The candidate will troubleshoot to component level, follow maintenance protocols, and work with customers to ensure timely, quality service. High School or Electronics degree and 4–6 years in semiconductor tech are preferred.

Qualifications

• High School or AS/Associate’s degree in Electronics or equivalent experience.
• 4–6 years of related work experience, preferably in semiconductor field.
• Strong customer relations and communication skills.

Responsibilities

• Service equipment and products at customer sites or service center, including maintenance, installations, and start-ups.
• Interpret operation manuals to determine root cause of tool failures.
• Document preventative maintenance, downtime, issues, and reports; use customers’ systems.
• Perform preventive maintenance with minimal supervision.
• Order and notify customers/management when replacement parts are needed.
• Diagnose mechanical, hardware, software, and system failures using checklists and protocols.
• Follow EBARA safety policies and complete required safety training.
• Maintain a clean, safe work environment per EBARA and customer policies.

Skills

Customer relations

Troubleshooting

Documentation

Time management

Communication skills

Teamwork

Education

High School diploma or Electronics AS

Tools

MS Office

Job description

Job DetailsLevel: ExperiencedJob Location: Sherman, TX - Sherman, TX 75092Position Type: Full TimeEducation Level: High SchoolSalary Range: $32.00 - $42.00 HourlyTravel Percentage: Up to 25%Job Shift: Day

POSITION SUMMARY

Under direct supervision, perform client-site service, repair, and/or installation of company product(s). This job may include any aspect of product field support, including system hardware and software, and systems networking

ESSENTIAL FUNCTIONS

• Service equipment and/or products at customer sites or service center to include all contracted preventative maintenance, unscheduled maintenance, consumable changes, installations, and start-ups. (Essential)
• Ability to interpret operation manuals to determine root cause of tool failures. (Essential)
• Provide documentation of preventative maintenance, down time, issues, and time spent preparing reports for product movement and justification for on-site service. Must show proficiency with using customers’ systems. (Essential)
• Perform preventive maintenance with little supervision. (Essential)
• Order, expedite and notify customers or management when replacement of product is necessary. (Essential)
• Diagnose mechanical, hardware, software, and systems failures using service maintenance checklist and protocols. (Essential)
• Comply with Finesse training for proper maintenance of parts usage and transactions. (Essential)
• Comply with EBARA’s safety policies, including participation in and completion of all required safety training. (Essential)
• Maintain clean and safe working environment compliant with Ebara and customer safety policies. (Essential)

QualificationsEducation

High School or AS/Associate’s of Science degree in Electronics, or completion of accredited basic electronics program, or equivalent experience.

Experience

• Preferred: Four (4) to Six (6) years of work-related experience, preferably in the semiconductor industry.
• Working knowledge of mechanical skills. Working knowledge of principles of semiconductor and/or vacuum technology.
• Strong Customer Relations skills.

SKILLS & ABILITIES

• Demonstrated ability to troubleshoot down to a component level.
• Working knowledge of MS Office products including Excel, Word, Outlook, and PowerPoint.
• Speaking in front of groups. Strong time management skills. Self-starter.
• Demonstrated leadership and program management skills.
• Strong relationship building skills with ability to collaborate and work effectively with internal colleagues and customers.
• Demonstrated teamwork and organizational skills.
• Demonstrated excellent written and oral communication skills.
• Provide verification of good driving record if servicing customers offsite.