Semiconductor Equipment Field Service Engineer – CVD / ALD

Intac Solution; Town of Malta (NY); On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

Medical, dental & vision insurance (em

Retirement plan with 401(k) 8% match

15 days PTO per year

Severance pay

Job summary

Intac Solution is seeking qualified professionals to join its CVD department in Malta, NY. The role involves hands-on maintenance of semiconductor processing equipment at customer sites, driving continuous improvement, and leading installation projects.

You will serve as the main technical contact, gather VOC feedback, and collaborate with the HQ in Korea on root-cause analyses. The ideal candidate has an engineering degree, semiconductor equipment experience, and is comfortable with 20% travel.

Qualifications

• Associate degree or higher in Engineering is required.
• Experience with semiconductor equipment and processes is required.
• CVD/ALD experience is a strong plus.
• Bilingual communication with Korea HQ is preferred.
• Willingness to travel 20%+ domestically and internationally.
• Willingness to support extended hours as needed by customers.

Responsibilities

• Perform routine and emergency equipment maintenance at customer sites to maximize tool uptime.
• Manage Continuous Improvement Processes (CIP) and analyze equipment alarms to develop solutions.
• Act as primary technical contact, manage VOC feedback, and lead customer meetings.
• Lead equipment installation projects, ensuring completion on schedule and EH&S compliance.
• Coordinate root cause analysis with Global HQ in Korea and suppliers.
• Maintain accurate technical records and update SOPs and check sheets.

Skills

Bilingual English & Korean

Education

Associate degree or higher in Engineering

Job description

Our client is a premier semiconductor equipment solution provider based in Malta, NY. They are currently seeking dedicated and highly skilled professionals to join their CVD (Chemical Vapor Deposition) department. The company delivers cutting-edge semiconductor tools and technical solutions to top-tier manufacturing customers across the United States.

Primary Duties & Responsibilities

• Equipment Maintenance & Customer Service: Perform routine and emergency equipment maintenance at customer sites to ensure maximum tool uptime.
• Process Improvement: Manage Continuous Improvement Processes (CIP), track and analyze equipment alarms, and develop effective technical solutions.
• Customer Relations: Act as the primary technical point of contact, managing Voice of Customer (VOC) feedback and leading customer meetings.
• Installation Management: Lead equipment installation projects, ensuring they are completed on schedule while strictly adhering to customer Environmental, Health, and Safety (EHS) regulations.
• Failure Analysis: Regularly communicate with the Global Headquarters in Korea and various suppliers to perform root cause analysis on equipment and part failures.
• Documentation: Maintain accurate technical records, manage site-specific issues in the database, and update Standard Operating Procedures (SOPs) and check sheets.

Qualifications & Requirements

• Education: Associate degree or higher in an Engineering-related field.
• Experience: Prior experience with semiconductor equipment and processes is required.
• CVD Expertise (Preferred): Specific experience in the CVD (Chemical Vapor Deposition) or ALD (Atomic Layer Deposition) department is a strong plus.
• Bilingual Skills (Preferred): Proficiency in both English and Korean is highly preferred to facilitate technical communication with the HQ in Korea.
• Travel: Ability to travel domestically and internationally (20% or higher).
• Flexibility: Willingness to support extended hours, including night calls and weekend responses as required by customer needs.
• Medical Insurance: 100% Employer-paid premiums for comprehensive medical, dental, and vision coverage (includes coverage for the employee and their family).
• Retirement Plan: 401(k) with an 8% company match, providing industry-leading retirement support.
• Paid Time Off (PTO): 15 days of paid vacation per year.
• Additional Benefits: Severance pay package provided based on the length of employment.