Selling Partner Support Associate, Selling Partner Support Associate

Amazon; Horn Lake (MS); Remote; USD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking dynamic Selling Partner Support Associates to enhance customer interactions across multiple channels. This role involves supporting sellers and vendors by resolving issues through effective communication in both Spanish and English. With a focus on customer satisfaction, the ideal candidate will thrive in a fast-paced environment, demonstrating strong multitasking abilities while utilizing various software tools. Join a diverse team that values inclusivity and is committed to delivering exceptional service to its partners. If you are passionate about customer service and eager to contribute to a vibrant workplace, this opportunity awaits you.

Qualifications

• 6+ months experience in customer service or contact center is preferred.
• Ability to adapt to a high-volume environment and manage multiple tasks.

Responsibilities

• Support Selling Partners through phone, email, and chat in both Spanish and English.
• Document interactions and provide solutions to customer issues effectively.

Skills

Customer Focus

Multitasking

Effective Communication

Problem Solving

Adaptability

Job description

Selling Partner Support Associate

SHIFT REQUIREMENTS: Sunday-Thursday/Tuesday-Saturday or weekend schedules including graveyard shifts available and will be offered based on business needs.
Work Location: Currently, our facilities are located in San Jose, Calle Blancos, as well as positions 100% from home depending on business needs.

• Important Note: Shifts cannot be changed after confirmation by the Recruiting team. Schedule changes can be requested after 90 days in the company and will be approved based on business needs.

Skills/Competencies & Requirements:

• Comfortable working in a high-volume environment with the ability and flexibility to adapt to change effectively.
• Maintains a strong customer focus, ensuring the customer feels supported and valued.
• Multitasking: ability to handle phone, chats and email contacts in tandem with each other.
• Demonstrates effective, clear and professional written and oral communication.
• Excellent verbal and written communication skills, inspiring confidence while leading customers through the various steps to resolve issues via phone, chats and email channels.

Key Job Responsibilities:
Responsibilities include, but are not limited to:

1. Supporting Amazons Selling Partner’s to solve any incoming issues via 3 channels of communication (Phone, Email & Chat) in Spanish and English languages.
2. Being able to work under pressure, managing high volumes of inbound and outbound calls, emails and chats in a timely manner.
3. Identifying customers’ needs, clarify information, research every issue and providing solutions.
4. Documenting all Selling Partner interactions and information according to standard operating procedures in the system.
5. Ability to troubleshoot and provide product guidance and support to all Amazons Sellers, Brand owners and Vendors.

About the Team:
In Selling Partner Support, we support businesses (Sellers, Brand owners & Vendors) who sell their products through our Amazon marketplace platform, helping them to reach consumers both locally and globally. Our SPS Associates support our Sellers, Brand owners and Vendors by serving as the first resolution point, diagnosing technical, operational, system and process issues and proposing solutions that will remove barriers to enable resolutions.

We are ‘Customer Obsessed’ and strive for the perfect customer interaction every time. You need to multi-task utilizing a wide variety of software tools to navigate various Selling Partner Accounts, research and review policies and communicate effective solutions. The successful candidate will have a commitment to driving excellence in Associate and Selling Partner experience. A strong record of customer focus and a keen interest in process improvement is desired.

BASIC QUALIFICATIONS

PREFERRED QUALIFICATIONS

- 6 + months experience within a customer service /contact center environment would be an advantage.
- Business acumen in areas of e-commerce and retail is advantageous.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit this link for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.