CLIENT RELATIONS SUPPORT ASSOCIATE

Commonspirit; University Place (WA); Remote; USD 60,000 - 80,000; Full time

Job summary

An established healthcare organization is seeking a Client Relations Support Associate to enhance patient care by fostering strong connections with clients and healthcare professionals. This role involves educating patients about services, ensuring seamless transitions from care facilities to home health, and maintaining detailed records to optimize service delivery. Join a team dedicated to improving health outcomes and making a difference in the community while enjoying a comprehensive benefits package, including health plans and generous paid time off. If you're passionate about patient care and have a knack for communication, this opportunity is perfect for you.

Benefits

Excellent Vacation Plan

Paid Holidays and Personal Days

Health Insurance

401(K) Plan

Life Insurance

Long Term Disability

Short Term Disability

Critical Illness Insurance

Qualifications

• 1+ year of experience in healthcare or customer service.
• Excellent verbal and written communication skills.

Responsibilities

• Build relationships with healthcare professionals and patients.
• Educate clients about services and assist with transitions.

Skills

Healthcare Experience

Customer Service

Communication Skills

Time Management

Education

High School Diploma or Equivalent

Job description

Join to apply for the CLIENT RELATIONS SUPPORT ASSOCIATE role at CommonSpirit Health

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Role

As a Client Relations Support Associate, you will play a key role in building and maintaining strong relationships with healthcare professionals, patients, and caregivers. You’ll be the bridge between our services and those who need them, ensuring seamless transitions, addressing inquiries, and identifying opportunities for growth. Your work will directly impact patient care by connecting them with the resources they need to thrive at home. You will:

• Build and nurture strong relationships with referral sources, including long-term care facilities, discharge planners, physicians, and social workers.
• Educate patients, caregivers, and healthcare professionals about our services, including Medicare, Medicaid, and insurance guidelines.
• Act as a trusted resource, answering questions and addressing concerns in a timely and professional manner.
• Maintain detailed records on referral sources to optimize communication and service delivery.
• Represent our organization at professional and community events to increase awareness and foster partnerships.
• Facilitate the transition of patients from hospitals or care facilities to home health or hospice services.
• Assist with collecting and delivering essential documents, including physician-signed orders.
• Track and report field activity results on a weekly basis to ensure alignment with business goals.
• Identify trends and opportunities to improve services and enhance client satisfaction.
• Support organizational values by upholding the highest standards of customer service, integrity, and respect.

Benefits

• Excellent Vacation Plan to recharge
• Paid holidays and Personal Days (PTO)
• Blue Cross Blue Shield Standard PPO Plan/High Deductible Health Plan
• EyeMed Vision Plan
• Fidelity 401(K) Plan
• Cigna Life/AD&D Plans
• Cigna Long Term Disability
• Cigna Short Term Disability
• Cigna Critical Illness/Group Universal Life Insurance

Qualifications

*Must Reside In One of These States: AR/ IA/ KY/ NE/ TN/ TX/ WA!*

• High school diploma or equivalent required.
• Remote in WA State Only.
• At least one year of experience in healthcare, customer service, or a related field (sales experience a plus!).
• Two years of payroll related experience preferred.
• Prior recruiting experience is preferred.
• Excellent verbal and written communication skills.
• Ability to manage multiple priorities and work efficiently in a fast-paced environment.

At CommonSpirit Health at Home, we are proud to be an Equal Opportunity Employer, promoting diversity, equity, and inclusion in every aspect of our organization. We value the unique contributions of all individuals, including minorities, protected veterans, and individuals with disabilities.

Overview

Now Hiring a Client Relations Support Associate for our CHI Team!

Must Reside In One of These States: AR/ IA/ KY/ NE/ TN/ TX/ WA!

CHI Franciscan Health at Home is part of an expansive healthcare network committed to providing better patient care, with better outcomes, where it is best received — at home. As a faith-based organization, we focus on improving the health of our patients, families, and communities. Rooted in humankindness, our ministry is central to our mission.

Pay Range

$22.39 - $33.59 /hour

Additional Details

• Seniority level: Not Applicable
• Employment type: Full-time
• Job function: Other
• Industries: Wellness and Fitness Services, Hospitals and Health Care, Medical Practices

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