Self-Storage Customer Experience Specialist - Full-Time

Mini Mall Storage; Little Rock (AR); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Paid time off

Performance-based bonus

Health insurance

Dental insurance

Vision insurance

Life insurance

401(k) matching

Employee assistance program

Employee discounts

Referral program

Career growth

Safety-first culture

Job summary

Mini Mall Storage is seeking a Customer Service Representative (Self Storage) in Little Rock, AR. You will blend customer service, sales, and property operations to help customers find storage solutions while keeping the facility safe, clean, and welcoming.

The role offers competitive hourly pay, paid time off, health benefits, 401(k) matching, and growth opportunities. Full-time daytime schedule with no late nights or Sundays.

Qualifications

• High school diploma or equivalent.
• Experience in customer service, sales, retail, hospitality, or property management is an asset.
• Strong communication and organizational skills.
• Comfortable working independently and managing multiple priorities.
• As part of our hiring process, a background check is required.
• Basic computer skills, including Microsoft Office.

Responsibilities

• Assist customers in person, by phone, and online.
• Convert leads into rentals through consultative selling and relationship building.
• Complete rental agreements, payments, and customer documentation accurately.
• Support collections, delinquency management, and auction processes.
• Conduct property inspections and maintain unit inventory.
• Ensure the facility meets cleanliness, safety, security, and brand standards.
• Process payments and complete daily business reconciliation.
• Support maintenance and property improvement initiatives.
• Safely lift, carry, and transport materials weighing up to 50 lbs on an occasional basis.

Skills

Customer service

Sales

Communication

Organizational skills

Education

High school diploma or equivalent

Job description

Mini Mall Storage is seeking a Customer Service Representative (Self Storage) in Little Rock, AR. You will blend customer service, sales, and property operations to help customers find storage solutions while keeping the facility safe, clean, and welcoming.

The role offers competitive hourly pay, paid time off, health benefits, 401(k) matching, and growth opportunities. Full-time daytime schedule with no late nights or Sundays.